Windows 10: Photos app crashing when importing from iPhone

When I use the "import from USB" function in the Microsoft Photos app to import from my iPhone, the photos are found and then the photos app invariably crashes. The conveyor belt animation plays until all the photos are found, and then freezes and the app stops responding.


The last time I imported photos from my iPhone was about a month ago, and I did not experience this problem then.


I already tried fully updating my Windows devices and my iPhone, restarting them, repairing and resetting the Photos app, running the Windows Applications troubleshooter, and checking for updates for the Photos app.


I am using Windows 10, version 10.0.18362 Build 18362. This issue occurs identically on both my new Surface Pro 6 and Surface Laptop. My iPhone is a 7 Plus, running iOS 13.1.

:)

 

iPhone Photos import to Windows 10 PC not working

I would like to troubleshoot my inability to import photos from iPhone to Windows 10. I am an advanced user struggling to find relevant help on the internet since most results are unusable masked adverts for paid third party software.

I want to use it the following way

1. connect iPhone via USB to my Windows 10 PC
   
2. open Microsoft "Photos" app
   
3. click in the upper right on import > add from the device over USB
   
4. select all photos and click import
   

4th step is where it fails, with no usable message.

• I have set the device as trusted on iPhone
  
• I mostly don't see it in My Computer, therefore I cannot just copy
  
• I tried uninstalling every driver and iTunes software
  
• Despite not being visible in Windows Explorer, iTunes can always access the contents with no issue
  
• it has a tiny moments when it starts working, but overall import fails sooner or later and never copies all 3k photos. Mostly MSPhotos don't show any content, just failure message, sometimes it shows it's content and acts as I can select what to import, but as described fails sooner or later
  
• iTunes can successfully copy entire phone.
  
  Other attempts
  
• I tried multiple free 3rd party SW, all of them either failed or seemed like to be usable only after buying their extended version
  
• I tried using iTunes for Syncing the Photos
  
  • I maybe don't know how to use it, or it is faulty too. But I've set the directory where my Photos should be synced, but sync seems to just backup the phone and creates tiny 'Photo Database file', but no photo actually gets copied onto PC.
    

 

Photo import from Iphone not working

I am trying to import photos from my iphone into photos but when i try my computer recognizes my phone is connected but then when i select it and press import it says "something went wrong" and tells me to try again and the cycle repeats. Any suggestions?

 

Import photos iPhone 4S to Windows 10

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern regarding the issue that you are facing.

I suggest you to follow the steps and check if it helps

I would suggest you to run the app troubleshooter and then import the photos
from the below link

Refer the link below and check if it helps

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps



If this is the first time you are connecting the iPhone to your PC, you might a get a notification on your iPhone with trust option. Tap the Trust button to continue.

Step 1: Switch to the Start screen, click or tap Photos app tile to run the app.

Step 2: Right-click anywhere on the Photos app to see
Import option in the lower right corner of the screen.

Step 3: Click or tap
Import button to view list of all connected devices to your PC.

Step 4: Click or tap your iPhone entry, select photos and videos that you would like to import, and then click or tap
Import button to start transferring selected photos and videos to your PC.

Place your computer in clean boot state and check if it helps.

Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

How to perform a clean boot in Windows

https://support.microsoft.com/en-us/kb/929135

Note: After troubleshooting, refer to this section "How to reset the computer to start normally after clean boot troubleshooting".

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.