Windows 10: Photos app keeps crashing

Discus and support Photos app keeps crashing in Microsoft Windows 10 Store to solve the problem; Sometimes when I open up an image it opens, other times it does not, and photos app will have a blank white display for 30 seconds before closing. This... Discussion in 'Microsoft Windows 10 Store' started by ncore1995, Jul 31, 2020.

  1. ncore1995 Win User

    Photos app keeps crashing


    Sometimes when I open up an image it opens, other times it does not, and photos app will have a blank white display for 30 seconds before closing. This happens over a dozen times a day. I only use photos to view photos, I don't use any album features or anything.

    Going into app settings to Terminate/Repair/Reset Photos does nothing.

    Checking and installing the latest windows update does nothing.

    I tried uninstalling it via powershell, only to realize I could not reinstall it, because my computer doesn't have Microsoft Store and there is no option to manually download the photos app or the store? I have a registered copy of windows 10. I ended up having to use Windows repair/recovery to restore my system to a couple weeks ago. That brought the Photos app back at least, but it still crashes all the time.


    I just want to get the application to work. Is there any way I can do this that doesn't involve the Microsoft Store, because I don't have it. Photos worked fine for over half a year prior, this issue has been going on for the past couple of weeks


    Photos app keeps crashing f48fbf8c-4599-4ac2-aa53-828b93327f4d?upload=true.png

    :)
     
    ncore1995, Jul 31, 2020
    #1
  2. ben201 Win User

    Windows Photos App crashes

    So since today my Photos App is crashing as soon as i open it. It goes into a blackscreen for about 2-3 Seconds and than crashes.

    Information about the error:
    This Crash is generating chrash dumps that contain the error code 0xC0000602 in module mrt100_app.dll or 0xc000027b in module twinapi.appcore.dll.

    I found two intresting facts about the error:
    - If I try a system restore to a point created 3 days ago, the App starts working again. A few minutes after using the system, the app starts crashing again.
    - I created a new local account and the app does seem to work on that new account until now.

    Steps I have tried:
    - Reinstall Photos app by uninstalling it using Powershell and rerisntalling it - did not change anything
    - Reregister the App - did not change anything
    - Scan the System with sfc and dism - no errors
    - Use System resstore - see above, did only work for a few minutes.

    Microsoft Support suggested reinstalling Windows, but I do non really want to reinstall the whole system just because one app is not working...
     
    ben201, Jul 31, 2020
    #2
  3. abn505 Win User
    Photo App Crashes


    The latest Microsoft update on 8/28/2015 fixed the crashing problem.
     
    abn505, Jul 31, 2020
    #3
  4. lxROKxl Win User

    Photos app keeps crashing

    Windows 10 Photos App crashing when in the edit menu

    Hello everyone!
    Just recently (within the week) my Photos Application has started crashing

    Photos app keeps crashing [​IMG]

    This happens most often when I'm in the editing menu

    Sometimes it crashes on startup - Sometimes when I enter the Editing Menu - Sometimes when I attempt to edit

    Things I've attempted to do to fix

    • Uninstall and reinstall the app
    • Contact Microsoft Support (cringe)
    • sfc /scannow
    • Restore Libraries to default
    • Created another local account
    • Clear the app cache
    • Check disk health (extremely healthy)
    • Add a Microsoft Account / Connect a Microsoft account
    • Put photos in a different folder / drive
    • The system Troubleshooter.

    NOTHING HAS WORKED

    Possible Causes .
    • My photos are located on another disk Photos app keeps crashing :)G) - I have an SSD (128GB) for boot - A 1TB regular drive for Programs and another 1 TB drive for documents/photos/etc.

    I've followed every guide possible and still nothing has worked. I need some serious help *Mad
    So strange how it just started happening, Please help, any suggestions are appreciated as this is a major headache for me!
     
    lxROKxl, Jul 31, 2020
    #4
Thema:

Photos app keeps crashing

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