Windows 10: Photos App No Longer Letting Me Select the Folder I Want to Save iPhone Imported Photos To...

For the first time since getting my new HP computer, I tried to import photos from my iPhone. The photos app used to let me save the photos to a pictures folder directly on my desktop, and would ask if I wanted the photos deleted from my iPhone after importing. Now, Photos only wants to save it to the pictures folder linked to OneDrive and does not have an option for the app to delete the photos once finished. Is this some kind of glitch? My computer doesn't seem to need an update, so maybe something went wrong in the last one?Thank you!

:)

 

iPhone Photos import to Windows 10 PC not working

I would like to troubleshoot my inability to import photos from iPhone to Windows 10. I am an advanced user struggling to find relevant help on the internet since most results are unusable masked adverts for paid third party software.

I want to use it the following way

1. connect iPhone via USB to my Windows 10 PC
   
2. open Microsoft "Photos" app
   
3. click in the upper right on import > add from the device over USB
   
4. select all photos and click import
   

4th step is where it fails, with no usable message.

• I have set the device as trusted on iPhone
  
• I mostly don't see it in My Computer, therefore I cannot just copy
  
• I tried uninstalling every driver and iTunes software
  
• Despite not being visible in Windows Explorer, iTunes can always access the contents with no issue
  
• it has a tiny moments when it starts working, but overall import fails sooner or later and never copies all 3k photos. Mostly MSPhotos don't show any content, just failure message, sometimes it shows it's content and acts as I can select what to import, but as described fails sooner or later
  
• iTunes can successfully copy entire phone.
  
  Other attempts
  
• I tried multiple free 3rd party SW, all of them either failed or seemed like to be usable only after buying their extended version
  
• I tried using iTunes for Syncing the Photos
  
  • I maybe don't know how to use it, or it is faulty too. But I've set the directory where my Photos should be synced, but sync seems to just backup the phone and creates tiny 'Photo Database file', but no photo actually gets copied onto PC.
    

 

Photos app doesn't import photos from Iphone

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are unable to import the pictures from your Iphone to the PC using photos app. We appreciate your effort in troubleshooting the issue and providing us a detailed information about it.

In this scenario we would suggest you to perform these steps and check if that help to fix the issue.

1. Open Settings on iPhone
   
2. Check for Transfer to MAC or PC option
   
3. Under Transfer to MAC or PC, mark the ‘Keep Originals’
   
4. Disconnect and Re-connect the device
   
5. Try to import again.

If the above steps doesn’t fix the issue, then try this work around and let us know the status.

1. Connect your Iphone to the PC via USB.
2. Then open File Explorer and go to
   This PC. Double click on the Iphone Drive and click on
   Internal Storage.
   
3. Then navigate to DCIM and select the pictures that you want to import.
   
4. Copy and paste them in the Pictures folder of the PC (Create a folder inside the Picture folder).

You can also refer these article as additional information:

Import photos and videos from phone to PC

Transfer photos and videos from your iPhone, iPad, or iPod touch

Meanwhile, we would also like you submit a feedback of this issue in the

Feedback Hub, which gives our developer team the opportunity to research on this and provide a resolution to get the issue fix.

Let us know how it goes.

Aditya Roy

Microsoft Community – Moderator

 

importing photos

Thank you for clearing that out. It looks like you are importing the files using the Photos app. When you import photos using this app, the files get imported into your Pictures library. To view these files, refer to these steps:

• Open File Explorer.
• On the list of folders on the left side of the window, click on Pictures. You shall see the photos imported from the SD card using the Photos app.

Another option you have is to import the files solely using File Explorer. Here's how you can do it:

• Connect the SD card into the computer.
• Launch File Explorer.
• Click on This PC.
• Locate your SD card under Devices and drives.
• Double-click on the SD card.
• Manually choose which photos to move into your local folders. Right-click on each photo and choose
  Copy (Ctrl + C) then go to the destination folder then right-click on an empty space in the window and select
  Paste (Ctrl + V).
• If you are importing all the photos, you can press Ctrl + A on the keyboard to select all of the files. Copy then Paste them into the destination folder.
• If you are importing selective photos, hold the Ctrl key while clicking on the photos you want to copy. This will let you choose a number of photos instead of selecting all of them like what Step 7 suggests.

Once you're able to get the hang of the tricks, importing photos will not be a challenge anymore.

Tell us which method works best for you.

We're here if you need more help.