Windows 10: Photos app runs slowly, crashes when I try to upload

Whenever I try and upload photos and videos, say from my gopro, the app crashes. I have to go in and manually select up to at most 7 items to upload.


In addition, when I try and view the videos mostly videos, but also sometimes pictures the app runs incredibly slowly. My clicks are registered seconds after, the video will stay on one frame but play the sound, or the app will just crash.


I've tried using the troubleshooter and repair features from the advanced settings but they haven't caught the bug yet.


Is there a way for me to not lose all my data but fix whatever is wrong? Or is the best option to somehow export my entire library to a thumb drive, delete the app and reinstall? Is that possible?

:)

 

Windows Photos App crashes

So since today my Photos App is crashing as soon as i open it. It goes into a blackscreen for about 2-3 Seconds and than crashes.

Information about the error:
This Crash is generating chrash dumps that contain the error code 0xC0000602 in module mrt100_app.dll or 0xc000027b in module twinapi.appcore.dll.

I found two intresting facts about the error:
- If I try a system restore to a point created 3 days ago, the App starts working again. A few minutes after using the system, the app starts crashing again.
- I created a new local account and the app does seem to work on that new account until now.

Steps I have tried:
- Reinstall Photos app by uninstalling it using Powershell and rerisntalling it - did not change anything
- Reregister the App - did not change anything
- Scan the System with sfc and dism - no errors
- Use System resstore - see above, did only work for a few minutes.

Microsoft Support suggested reinstalling Windows, but I do non really want to reinstall the whole system just because one app is not working...

 

File Explorer Crashes and unable to access Photo App

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience caused to you while accessing the photos from Photo App, we will help you with this issue.

I suggest you to copy the photos files to a different location and try to upload it as a profile picture on Outlook account and check if you are able to do it.

If the issue still persist, suggest you to troubleshoot the Photo App.

Method 1:

I suggest you to run the Windows Store Apps troubleshooter.

Follow the below steps:

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Windows Store Apps.
• Select “Advance” and click on “Run as Administrator”.
• 
  Click “Next” and follow the on-screen instructions to complete the troubleshooting process.
  

If the issue persists then follow the below method:

Method 2: I would recommend you to uninstall the Photo app
using Windows PowerShell command and reinstall using the Windows store. Follow the below steps.

• 
  Open the Start menu, type Windows PowerShell in
  the search bar.
  
• 
  Right click on the Windows PowerShell and select Run as administrator.
  
• 
  Enter the below command to uninstall the Photo app.
  

• get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage

After performing the above steps, install the Photo app from the Windows store.

Reference: Refer to the following Microsoft article on
Photos app for Windows help.

Note: The steps for Windows 8.1 applies to Windows 10.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

 

Photo App Crashes

The latest Microsoft update on 8/28/2015 fixed the crashing problem.