Windows 10: Photos opening on Windows Fax and Scan only

Every time I open an image on the search bar it only opens on Windows Fax and Scan, not the application I want Photos, what do I do? There is no error message, the photos just keep opening on Windows Fax and Scan only for some reason, I couldn't find any results on the internet, so I decided to ask here.

:)

 

scanning photos in windows 10

Hi Victoria,



Welcome to Microsoft Community and thank you for posting your query. Your interest in Windows 10 is much appreciated.



I understand the inconvenience that you are unable find photos in photos on your computer after scanning, we will help you to resolve this issue.



Please let us know with the following information to assist you better:

• 
  Have you updated the scanner drivers after upgrading to Windows 10?
  
• 
  Is your computer up to date after upgrading?
  
• 
  What is the make and model of the Scanner?
  

Please follow the below troubleshooting steps and check if you are able to find the photos:

Follow these steps to see which Windows updates are installed on your computer.

• 
  Open Windows Update by clicking the
  Start button.
  
• 
  In the search box, type Update, and then, in the list of results, click
  Windows Update.
  
• 
  Click on Check now to update the pending updates.
  

Try to install the right drivers for the scanner from the Manufacturer’s website.



For more details about scanner refer to the below link:

Scan app for Windows: FAQ





Hope it helps. Kindly update the status of this issue with required information, we will be happy to help you further.

 

Photos are opening with Paint instead of Photos app

Hello,

It's likely that your default application for opening photos is Paint. To change your default program in Windows 10 from
Paint to the Photo app, we suggest that you perform the following steps:

• On the Start menu, select Settings.
  
• Go to System, then go to Default apps.
  
• Select Photos or any app that you like to be the default under
  Photo viewer.

Update us if the steps above helped you in resolving your concern.

 

Unable to scan photos and save to .jpeg format as Windows Fax and Scan has disappeared on Windows 10

Hi Janine,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about saving the photos to .jpeg format and scanning them on your device. We will help you in resolving the issue.

Do let us know the make and model of your compute and model of the printer you are using?

Try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to follow the below steps to save the scanned copies to .jpeg format.

• Press Windows key from the keyboard, type Windows Fax and Scan
  and select it.
• Click on Scan from the left and click on
  New scan at the left top corner of the Toolbar.
• When the "New Scan" dialog box opens, click the "Profile" drop-down list and choose "Photo."
• Review the scanner settings. Make sure the printer/scanner is selected.
• Click "Preview" to see what the scan would look like. Edit the scan settings if needed. For example, you can change the
  output file type (.jpeg) or move the slides to adjust the brightness and contrast.
• Click "Scan." After the scanning is complete, click "Save As" on the toolbar and save the file under a new name.

Step 2: I suggest you to disable Windows Fax and scan features, restart the computer, enable the feature and check helps.

• Press Windows + X keys from the keyboard, click on Programs and Features.
• Click on Turn Windows features on or off from the left pane.
• Expand Print and Document services, uncheck the option
  Windows Fax and Scanon.
• Restart the computer and enable the feature.

For more details about scanner refer to the below link:

Scan app for Windows: FAQ

(Applies to Windows 10 as well)

Hope it helps. Get back to us for further assistance on this issue. We will be happy to help you.