Windows 10: Photos/Videos from Android phone showing as much larger than they are!

Hi,Running Windows 10, with latest updates.I recently transferred a load of photos/videos from my Samsung Galaxy S20 Ultra to my PC, into a folder on my desktop. Approx 3000 files.Since then, I cannot move that folder as it is telling me the file size is too large. The folder is displaying as 32TB!!!!! I don't have that much space on my phone or my PC!I have seen a few other forums with this issue, but seemingly no solution. Can anyone help?!

:)

 

Photos fromAndroid phone to Windows 10

Hi Alan,

To address your concern in importing your photos, here are the steps:

• Plug your Android phone into your computer using a USB cable.
• Ensure the phone is in MTP transfer mode and not charging mode.
• Type or paste ‘phone’ into the Search Windows box.
• Select Phone Companion and open the app.
• Select Android within the app window.
• Select the ‘Show’ text link at the very bottom of the next screen.
• Select ‘Import photos and videos from the Photos app’ in the gray box that appears.
• The Photos app should open, confirm import and allow the process to finish.

Update us on the result.

 

Files sizes for photos and videos showing as much larger than actual. Can't open/transfer.

Hi,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to view the picture and video files transferred from your phone to PC, and the folder size is larger than expected. We will certainly look into this for you. In order to get clarity and to assist
you accordingly, please reply with the answers to the questions below.

• What is the Version and Build of Windows 10 installed? (Type winver in Windows search/Run command)
• What is the make and model of the PC?
• How were the files transferred? (Is it through File Explorer or Photos App)
• Does the same issue occur for a newly clicked images that are transferred?

Please help us with the above information for further investigation and provide you the correct troubleshooting suggestion.



Aditya Roy

Microsoft Community – Moderator

 

Unable to import photos from Android device

Hi,



Thank you for writing to Microsoft Community Forums.



In order to help you with the appropriate troubleshooting steps, please reply with the following details:

• How are you trying to import the photos?
  
• Do you receive any error message/code when trying to import the photos? If yes, what is the error message?
  
• When you say, “photos previously - some are now corrupt or cannot be opened”, what is the complete error message that you receive?
  
• Which program are you using to open the photos?
  

To import photos, you may refer the section Android devices from the article

Import photos and videos from phone to PC.



You may try restoring the files to a previous version and see if that helps. Please follow the steps mentioned below:

1. Navigate to the location where the photos are stored.
   
2. Right click on the folder and select Restore previous version.
   

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator