Windows 10: Photos Windies 10 - can't access

So my iPhone uploads to Windows 10 photo app. They are all there. Great.

However if I go to another website to select a photo to send or use I can only access photos on One Drive or This PC. I have no idea why done photos are in those files and my main iPhone photos are locked away in Windows.

What can I do to access the Windows photos? Is this a common issue? Thanks



Moved from: Windows / Windows 10 / Files, folders, & storage

:)

 

Cannot access my photos

Hi Irene,

We regret for the inconvenience caused to you.

To assist you better, we would like to know few answers for the questions:

• 
  How was the data transferred?
  
• 
  On which device is he accessing the photos? Is it on Phone or Computer?
  
• 
  If on phone, from which device did he transferred the Photos and contacts?
  
• 
  Which app are you using to access Photos?
  
• 
  What is the model of the Phone?
  

This might have caused due to:

• 
  The Photos were not transferred properly.
  
• 
  Due to Photos file were corrupt.
  
• 
  May be due to Virus attack.
  
• 
  The format of the Photo is not compatible with your phone.
  

Steps to be taken:

• 
  Restart or Reboot the phone.
  

This steps should resolve the issue, if the issue still persist please let us know if you face any issue related to Windows and we would be glad to help you.

Thank you.

 

File Explorer Crashes and unable to access Photo App

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience caused to you while accessing the photos from Photo App, we will help you with this issue.

I suggest you to copy the photos files to a different location and try to upload it as a profile picture on Outlook account and check if you are able to do it.

If the issue still persist, suggest you to troubleshoot the Photo App.

Method 1:

I suggest you to run the Windows Store Apps troubleshooter.

Follow the below steps:

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Windows Store Apps.
• Select “Advance” and click on “Run as Administrator”.
• 
  Click “Next” and follow the on-screen instructions to complete the troubleshooting process.
  

If the issue persists then follow the below method:

Method 2: I would recommend you to uninstall the Photo app
using Windows PowerShell command and reinstall using the Windows store. Follow the below steps.

• 
  Open the Start menu, type Windows PowerShell in
  the search bar.
  
• 
  Right click on the Windows PowerShell and select Run as administrator.
  
• 
  Enter the below command to uninstall the Photo app.
  

• get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage

After performing the above steps, install the Photo app from the Windows store.

Reference: Refer to the following Microsoft article on
Photos app for Windows help.

Note: The steps for Windows 8.1 applies to Windows 10.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

 

Error: "Invalid value for registry" while accessing photos on Windows 10

Hi Chaitanya,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand the inconvenience you are facing in accessing photos using Photos app on your device. Do not worry we will help you with this issue.

Do let us know the following to assist you better with this issue:

• Have you made any changes to the operating system prior to this issue?
• Is this issue confined to any specific pictures on your device?

Try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to sign-out from the current user account, restart the computer, sign to the same profile and check with the status of this issue.

This will allow the pending updates if found any to be installed and that may resolve the issue.

Step 2: I suggest you to run the
Windows Store Apps troubleshooter.

Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

Refer: Run the troubleshooter for Windows
apps

Step 3: I suggest you to manually check for the pending updates on your device.

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Get back to us with an updated status of this issue for further assistance.