Windows 10: Pin and Fingerprint not accepted

Hello,

Recently when I went to use my fingerprint to log in my computer said "something is wrong on our end" and won't let me log in. I tried my pin and I got the same response. Thankfully I was able to sign in with my password.

When I tried to delete and redo my fingerprint thinking that was the problem it wouldn't let me because it said something is wrong with my pin. I changed my pin and it still won't let me change my fingerprint or log in with my pin.

I ran through the help button on the screen but none of the automated answers/troubleshooting helped or were even really directed at this problem.

:)

 

Login Setup won't take a PIN

Hi,

I am having this problem too.

I have done the steps you suggested and still adding pins or fingerprints does not work. When I attempt to add the pin it just accepts it and disappears as if it was never added.

Please advise as I cannot seem to fix.

Thanks.

 

Stuck in diagnostic mode, PIN # not accepted, please help

I had no issues with my computer prior. I simply was following some online suggestions for ways to reduce lag in an online game we like to play. The suggestion was to turn diagnostic mode on, which I did. I shut my computer off and when I turned it back on and entered my PIN # it said it was incorrect, yet, it is indeed correct. This started a week worth of nonstop research on how to undo this mess. I can hold the shift key down while restarting my computer and I get a blue screen where I have several options. I have tried restarting my computer to previous version, does not work. I have gone to troubleshooting, advance, options and I get to the point that I can see a list of options like safe mode and etc. but cannot click on any options in the list, instead it says restart computer to get me to those options which when I restart takes me right back to the Windows login screen. I tried to pull up command prompt and it asks for my PIN # which it will not accept. I click on forgot password and it restarts PC and takes me right back to the windows login screen where my PIN is still not accepted. I try to get to safe mode, it asks for the user account and then the PIN # that again, it will not accept. I have turned the PC on and off 3 times to start the auto repair and it just takes me to the same screen as holding down the shift key when restarting. I don't know what else to do, I cannot get to safe mode because it requires a PIN # that it does not accept, I cannot get into command prompt because it requires a PIN # that again says is incorrect, I cannot get anywhere with any of the online options or directions I see that works for many people. WHAT DO I DO? Any help or suggestions??

 

PIN and FingerPrint not working

Hi,

We understand that you're having challenges with your finger print login option. You may be facing it due to various reasons. To start troubleshooting, we suggest that you uninstall and reinstall the
finger print driverand check if the issue reoccur. Follow the steps below:

• Delete the fingerprints you've already registered.
• Press Windows Key + R Key.
• Then type “devmgmt.msc” and press Enter.
• Uninstall the current driver the current diver under "Biometric devices".
• You maybe have to click the "discover new hardware" symbol in the device manager.

Let us know how it works.