Windows 10: PIN Erased and Password not recognized

This started as a problem with Outlook suddenly not recognizing my Gmail accounts any longer, though they had been downloading properly for the last 3 years.


I connected here with an advisor from my laptop. He suggested I try running something like msconfig, but that was not it. I cannot remember what it was, but it was familiar, so I did not question it. After this, I had to reboot the computer. When the reboot was done, it requested my password, which I had not used in years. I changed options for the PIN. The message was that my PIN was erased, but click to reset it. All that did was refresh the screen without changing anything. I have tried every password imaginable, but no luck.


I signed into my Microsoft account on the laptop and changed my account password. That did not help.

Contacting Office 365 support (I am a subscriber), they transferred me to Windows support who guided me to make a recovery disk on another computer. The icons at the bottom right corner that he sent a screenshot of are not appearing on my screen either.


Using the recovery disk, trying to uninstall the last upgrades did not work. Every other option, including wiping the apps and programs all are requiring my password. I cannot get beyond this.


Using Windows key + r does nothing. Holding the shift key when booting does nothing. This article was worthless.

https://support.microsoft.com/en-us/help/4028457/windows-10-reset-your-local-account-password


After trying every option found anywhere on the Internet, I am still facing a blank screen.


Yesterday, I did an online chat with Office 365 Support, gave my ticket number and asked to be transferred to a Windows support person as I had the day before. She said that was not possible.


I am at a loss and need assistance, PLEASE!

:)

 

Microsoft Account PIN and password

We appreciate the screenshot that you provided. to start troubleshooting the issue with you logins, we suggest that you follow the steps below on how login pin goes back to password:

• Click Start menu and go to Settings.
• In Settings, click the Accounts icon.
• Click on Sign-in options.
• Change both your password and pin one by one.

Let us know how it goes.

 

Password not recognized after shutdown

Hi Shrec,

I suggest you to boot the system in the Safe Mode and enable the
PIN and check if it helps.

To start your system in Safe Mode follow the below steps:

• 
  Press and hold Shift key and restart your Computer.
  
• 
  Select Troubleshoot.
  
• 
  Select Advance Option.
  
• 
  Select Startup Repair.
  
• 
  Follow the on Screen instruction.
  

To enable the PIN at log on please follow the steps below:

• 
  Press Windows + S key.
  
• 
  Type pin in the Search box, then click set up PIN sign-in.
  
• 
  Find the “PIN” section and click the Add button.
  
• 
  Select and enter a 4 digit numeric pin, then enter it again for confirmation.
  

Once you complete this, please restart your system, enter the PIN and change the password accordingly.

Hope this helps.

 

Have PIN for Windows 10 but need Windows password

Hi,

To set up a PIN on your Windows account, we suggest that you follow the steps below:

• Type the word pin in the search box and select
  Set up PIN sign-in.
  
• 
  Under the PIN section, click the
  Add button.
  
• 
  Enter the password for your user account, then click the
  OK button.
  
• 
  Follow the instructions on the screen.
  

Let us know how it goes.