Windows 10: PIN, face ID not working after windows 11 update.

I am unable to unlock my windows 11 computer after a windows update. The face ID does not work, and requires a PIN. I receive an error that says "Something happened an your PIN isn't available code: 0x0000225. Click to set up your PIN again." Clicking on the "Set up my PIN" text does nothing.I uninstalled the update. I tried starting in safe mode in safe mode, the log in screen just lingers, it never resolves to anything. I ran sfc /scannow, it found and fixed corrupted files, but the problem continues after reboot.

:)

 

Face id and Pin is not working -cannot login to windows 11

Hi, I am using windows 11 home, my face id and pin are not working(it used to work fine before recent updates) and if i try to go with setup pin option, it requires internet, and my internet today is not working due to winter freeze in Dallas.

How do I login to my newly bought windows surface laptop 5. ?

Can someone please advise. !

 

Windows 11 - Windows hello PIN and Camera face recognition do not work

Hi,

Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happens

Steps to replicate on my PC - WIN 11:

1. Situation 1 - Trying to change PIN:
   
   1. Settings - Accounts - Pin(Windows Hello)
      
   2. Although i'm currently using a PIN to log into my user, I only get 1 button: Setup
      
   3. Press Setup - Create a PIN - Next
      
   4. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens
      
2. Situation 2 - Trying to add Face recognition:
   
   1. Settings - Accounts - Facial recognition (Windows Hello) - Setup
      
   2. Welcome to Windows hello - Get started
      
   3. My face is scanned, i get a blue loading square, and dots on my things
      
   4. A couple more things
      
   5. Improbve recognition - if i skip this steps it does not make a difference
      
   6. A couple more things - Set up PIN
      
   7. Microsoft Account - Create a PIN - Next
      
   8. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens
      

I initially thought my webcam was the issue, but then chaging the PIN does not work either, and it has nothing to do with the camera

I talked with someone from support (support request number is 1056162110), and we tried different things until 3:30 AM my time, about 1:30 h.

On my laptop (win 10) with the same account, face recognition and PIN works, I have not tried to change them.

Is there any way to reset PIN on an account level? Or repair windows?

What else should i try?

 

Pin and face ID reset

Hi Jaspreet,

I tried the method you suggested but the issue still remained. I had to set up a new pin and face ID.