Windows 10: Pin is required 0xd00000225 - no options found work - please help!

I received a notice on my Windows 11 system that an update had come in and to reboot or it would later. As I needed my computer later I told it to reboot and apply the patch 2024-07 cumulative update for windows 11 version 23H2 KB5040442. After it rebooted, I tried to log in and it wouldn't let me with the above error. It gave me a chance to log in using another MS login account - which I did. But that account does not have admin rights on this computer.I am using a Windows Live account - WHY WON"T IT LET ME ENTER THE PASSWORD TO LOG IN? It says both the pin and fingerprint are corru

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Can't create pin for login. Pin stopped working

Hi Kevin,

To resolve your concern about creating pin to your computer, we suggest that you follow these steps:

• Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC (click to get permission when prompted).
• Delete the contents of that folder (delete everything in that folder, but leave that folder and everything above it).
• Go back to settings, accounts, sign in options.
• Your non-working pin will now be gone, and you can just click 'add a pin' and set it again.

Let us know how it goes.

 

Stuck in diagnostic mode, PIN # not accepted, please help

I had no issues with my computer prior. I simply was following some online suggestions for ways to reduce lag in an online game we like to play. The suggestion was to turn diagnostic mode on, which I did. I shut my computer off and when I turned it back on and entered my PIN # it said it was incorrect, yet, it is indeed correct. This started a week worth of nonstop research on how to undo this mess. I can hold the shift key down while restarting my computer and I get a blue screen where I have several options. I have tried restarting my computer to previous version, does not work. I have gone to troubleshooting, advance, options and I get to the point that I can see a list of options like safe mode and etc. but cannot click on any options in the list, instead it says restart computer to get me to those options which when I restart takes me right back to the Windows login screen. I tried to pull up command prompt and it asks for my PIN # which it will not accept. I click on forgot password and it restarts PC and takes me right back to the windows login screen where my PIN is still not accepted. I try to get to safe mode, it asks for the user account and then the PIN # that again, it will not accept. I have turned the PC on and off 3 times to start the auto repair and it just takes me to the same screen as holding down the shift key when restarting. I don't know what else to do, I cannot get to safe mode because it requires a PIN # that it does not accept, I cannot get into command prompt because it requires a PIN # that again says is incorrect, I cannot get anywhere with any of the online options or directions I see that works for many people. WHAT DO I DO? Any help or suggestions??

 

Add Pin option is not working

If the previous steps failed to work. You can try to Remove
and Add your PIN. Here are the steps:

• Click on Sign-in options and login to Windows with your Microsoft account or local account Password.
• Click on Windows icon at the bottom-right corner, on top of Start Menu click on your account icon and select Change account settings.
• On the left-side panel of Accounts settings, select Sign-in options.
• On this page, you have a number of options
  select PIN.
• Directly below PIN, you will see two buttons. Click on Remove.
• You will be asked "Are you sure you want to remove your PIN?" etc. Select
  Remove.
• A Log-in Box now opens for you to re-enter your Password then click
  OK.
• You will be returned to the Sign-in option
  page where you can now add a PIN once again.
• Enter your new PIN and confirm PIN, click on OK to reset your new PIN for your Windows Sign-in.
• Restart your PC and Sign-in with your new PIN to confirm.
  

Don't hesitate to contact us if you have further inquiries.