Windows 10: Pin issue while logging into the xbox app PC

Hello. For the past couple of days i had an issue with logging into my xbox account. Every time, that i try to log into the desktop xbox app i need to put my email and password, but then i'm being asked for a pin. Which i have never made. I have never made an xbox account pin, either and the windows hello pin which i have used to log onto my sisters account, does not work on this device. I can log into my xbox profile in the browser just fine. The bigger issue is that when i try to reset the pin i'm being told that, the pin is not allowed on this device. and then i'm being asked to log in, but

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Pin issue while logging into the xbox app (PC)

Hello.

For the past couple of days i had an issue with logging into my xbox account. Every time, that i try to log into the desktop xbox app i need to put my email and password, but then i'm being asked for a pin. Which i have never made. I have never made an xbox account pin, either and the windows hello pin which i have used to log onto my sisters account, does not work on this device. I can log into my xbox profile in the browser just fine. The bigger issue is that when i try to reset the pin i'm being told that, the pin is not allowed on this device. and then i'm being asked to log in, but my email just doesn't work. when i try to do anything i get thrown into a loop of, "go into the browser, then go into settings". I've tried serching web, but nothing works. I think the problem might be with my computer going crazy because i have logged into my sisters laptop which is on windows 11 i have windows 10.

 

Xbox (PC) PIN login issue

Hi uso,

Thank you for getting back to me and providing additional information about the issue you're facing. I'm glad to hear that you were able to log in to your Xbox account on your own PC without any issues.

In regards to your question, the PIN used for logging in to your Xbox account is different from the PIN used for your PC login. It's possible that you may have created a PIN for your Xbox account without realizing it, or that the PIN is set as a default security measure for new Xbox accounts.

Unfortunately, there isn't an option to remove the PIN security from your Xbox account directly. However, we can try a few things to troubleshoot the issue.

First, let's try resetting your PIN again by following these steps:

> Go to account.microsoft.com and sign in to your account.

> Click on "Security" and then "More security options."

> Under "Windows Hello and security keys," select "Manage" and then "Change my PIN."

> Follow the prompts to reset your PIN.

If this doesn't work, we can try logging in to your Xbox account on a different device to see if the issue persists. Additionally, you can try contacting Xbox Support directly for further assistance here is the link: Xbox Support

I hope this information is helpful, and please let me know if you have any other questions or concerns.

Best regards,

 

Xbox (PC) PIN login issue

Hi there, I'm John D, and I am an independent advisor.

I'm sorry to hear that you're experiencing issues with logging in to your Xbox account on your friend's device. I understand how frustrating this can be, especially when you're trying to enjoy your gamepass with your friends.

It seems like you have tried several solutions to resolve the problem, such as resetting your PIN or removing it altogether, but none of them seem to have worked.

> Have you tried logging in to your Xbox account on your PC using your email and password, without the use of the PIN?

If that doesn't work, there are a few more troubleshooting steps that we can try to identify the root cause of the issue. One possibility is that the PIN login feature may not be enabled on your Xbox account, and it's worth checking the account settings to see if this is the case. Another possibility is that there may be an issue with the Xbox app or your friend's device.

In any case, I'm here to help, and I'd be more than happy to guide you through the troubleshooting process. Please let me know if you have any further information.

Best regards,

John D.

Independent Advisor