Windows 10: Pin issues after windows update! Can't access laptop..PLEASE HELP!

My new HP laptop did a windows update and after it was done, it asked for a pin. I never used the pin option to access the laptop before so clearly i didn't know what the pin is. I tried a few generic pins, didn't work, i tried the forget pin option where i should use my microsoft password, didn't remember that password either so that didn't work. Now it's showing 'you've enetered an incorrect PIN several times. To try again, enter A1B2C3 below. I would do that a few times as it keeps taking me to that option...when i finally get to the Enter Pin page, the forget password or sign in options ar

:)

 

Quick Access bar

Hi,

Thank you for posting your query in Microsoft Community.

We would be glad to help you with the issue you are facing today. I understand the difficulty.

Remove items from Quick access.

I would suggest you to follow the below steps.

• Right click on the file or folder.
• Select the option “unpin from the quick access”

To pin items to an item already on the quick access bar.

Follow the below steps.

I would suggest you to create folder in the desktop screen & place all the files or folder which need to pin to the quick access.

• Open the quick access.
• Select the Desktop option.
• Right click on the folder & select the option “pin to quick access”

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.



Thank you.

 

Pinning User Folder to Quick Access pins wrong folder

Hi Dark,

Do not worry we will help you with this issue.

I suggest you to sign out from the current user account, restart the computer, sign-in and check with the status of this issue. As this might be a temporary issue.

I suggest you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Hope it helps. Reply to the post with an updated status of accessing Quick access for further assistance.

Thank you.

 

Unable to access PIN after performing the Anniversary Update on Windows 10

Hi Monty Lee,



Provide us additional information to assist you better with accessing the PIN on your device:

• 
  What is the complete error code/ error message while trying to access the PIN?
  
• 
  Where you able to see any other log-in password option on the lock screen?
  

I suggest you to try using the password on your lock screen and check if it helps. Also, try to access the user profile from the web browser on different computer and check if user credentials matches.

If the issue persists on the web browser: I suggest you to refer to the below link about: Why can't
you sign in? and try to reset the password. Try the new password on the computer and check if it helps.

If not this might be an issues on the computer, try the troubleshooting steps suggested by
Wasim Asad on August 18, 2015 and check if it resolves your issue.

When trying to sign into Windows 10
for the first time, I get the error “That password is incorrect.”

Hope it helps. Try the above and get back to us with an updated status of unlocking the device for further assistance.

Thank you.