Windows 10: Pin login issues

When I go to login with my pin, I receive error code: 0xd000a0002. When I attempt to reset, it says it cannot because the computer is not connected the internet reset the router and computer is connected to wifi. Fingerprint login will also not work. How can I fix?

:)

 

OSK PIN login on non-touch device

Hello,

I suggest you to create a PIN for your device and try the on screen keyboard to login to the same.

You may follow the steps below to create PIN protection for your device.

• 
  Go to Settings and select account.
  
• 
  Click on sign in option and Go to PIN option.
  
• 
  Now click on Add and set PIN for login.
  

You can use the same PIN to login to your device using the on screen Keyboard from ease of access option and verify the result.

Please get back to us with updated status. We will be happy to assist you further.

 

Login pin issue

Hello Astrix Venom

Welcome to the Microsoft Community.

It seems you're facing a multi-layered issue primarily with the login PIN for your Microsoft account, coupled with security information changes and challenges in receiving a verification code to your main email. Let's address these issues step by step to help you find a resolution.

1. PIN Login Issue with Error 0x000006d

The error code "0x000006d" with the sub-status "0xc0070016" generally indicates a problem with the PIN login process, possibly due to incorrect PIN attempts or a mismatch in the security information. It's clear you believe your PIN is correct, so this might hint at underlying issues with your account's security settings or the device itself.

2. Security Info Change Pending

Microsoft has a security feature that imposes a waiting period when you attempt to change your security information (like an alternative email). This is to protect users from unauthorized changes to their account. Unfortunately, if you've been notified that you must wait a month for these changes to take effect, there's typically no official way to expedite this process. This waiting period is designed to ensure that the rightful owner is making the request.

3. BitLocker Key Request

If you need your BitLocker recovery key to reset your PIN via the command prompt, the usual advice is to check a few places where it might have been stored:

1. Microsoft Account: If you were signed into your Microsoft account when you activated BitLocker, your recovery key might be saved there. Visit the Microsoft account recovery key page.
   
2. Printed Document: If you printed your recovery key when BitLocker was activated.
   
3. Saved File: If you saved the recovery key to a file, check your backups or any drives you might have used.
   
4. Azure Active Directory Account: If your device was ever joined to a business or school, the key might be stored in the Azure AD account used for that purpose.
   

Immediate Steps to Take

1. Verify Account Security Information: Since you mentioned that your alternative email is lost, it's good that you've initiated a change. Unfortunately, if Microsoft imposes a one-month wait for security reasons, you must wait unless there's another verification method available on your account.
   
2. Check for BitLocker Key: Follow the suggestions above to locate your BitLocker recovery key.
   

Additional Suggestions

Check Spam/Junk Folder: For the verification code not received, ensure to check your spam or junk folder. Sometimes emails from Microsoft can end up there.

If there is anything not clear or I can't understand your problem, please do not hesitate to let me know.

Best Regards

| Microsoft Community Support Specialist

 

Unable to login using The login PIN

Hi,

Thank you for contacting Microsoft community.

I suggest you to follow the below steps to change the pin and check fi it helps.

• In the login page next to “PIN password option”.
• You will find “Other sign in options”, click on it will prompt you for regular password.
• Enter regular password and login to the computer.
• I suggest you to click on the Start Menu
  and select settings.
• Now select Accounts.
• Next select the tab Sign-in option.
• Under the “PIN tab” click on “ADD” option.
• It will prompt you for current pin password and new password, please provide
  new password then apply the changes, restart
  the computer and check if it works.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.