Windows 10: Pin needs updating but email no longer available

I purchased a PC a couple years ago and I/we didn’t reset it. I’m almost positive my email info is on there but I left the seller’s on there stupid on my part also. I did an update and it says the pin is no longer available and sends me to his email to get the code, which I don’t have access to as he is no longer active on social media. Is there any type of workaround or do I basically the proud owner of a brick?

:)

 

Your pin is no longer available

Hello Paan! My name is Abdullah, and I will assist you today.

I am sorry to know that you are experiencing this issue. May I confirm the complete message you receive, please? Is it like Your pin is no longer available due to a security change…? If yes, please follow the steps/instructions given in the thread below by Kapil Arya:

https://answers.microsoft.com/en-us/windows/for...

Thank you.

Best,

Abdullah

 

"Your PIN is no longer available"

Hi Sam. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you.



Do you see a link for Sign In Options at the bottom of the Sign-in Screen. Choose that and select the key or password choice, use password to sign in.

Then follow the steps in these tutorials:

https://www.addictivetips.com/windows-tips/some...

https://www.kapilarya.com/fix-something-went-wr...

https://www.isumsoft.com/windows-10/fix-your-pi...

https://www.wintips.org/pin-is-not-available-wi...

https://computerverge.com/how-to-fix-something-...

Based on the results you post back I may have other suggestions if necessary.

______________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

 

When resetting Windows 10, get a message "Your PIN is no longer available...", whether TPM is cleared or not.

When resetting Windows 10, get a message "Your PIN is no longer available...", whether TPM is cleared or not. I'm stuck trying to reset Win10 (and delete all files).

Steps followed were: 1) started Win10 reset. 2) at 8% complete, got message asking whether to clear TPM. ( I've tried it both ways and gotten same PIN problem).

3) Get a message: "Your PIN is no longer available due to change in security settings on this device." When I click on change PIN, get a message: "The User Profile Service service failed the sign-in. User profile cannot be loaded."

Any suggestions to complete a reset and disk clean are appreciated.