Windows 10: Pin no longer works

how can i change the user in windows, my wife passed away and i am using her computer since mine was pretty old, i have her pin but don't have her password and it's not a current email, the pin used to work now it doesn't now

:)

 

PIN no longer working

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are having issues in using and setting up PIN on your PC. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 Version and Build installed? (Type winver
  in Windows search/Run command)
• Are you aware of any recent changes on the PC prior to this issue?
• Are you able to login to the PC prior to this issue, or this is the first time?
• Are you able to login to the same user account using the password?

If you are bale to login to the PC with the help of the password, then refer this article to troubleshoot:
Fix problems with your PIN

Meanwhile, we would also suggest you to perform these steps and check, if you are able to login to the account using password or boot the PC in
safe modefrom login screen.

Note:
Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection,
back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

Follow the steps to take
backup of registry.


Steps to delete the NGC folder

1. Open the Run dialog box by pressing the Windows key and the R key together.
2. Type Regedit and hit the Enter key.
3. When the Registry Editor opens, navigate to the following location:
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\TestHooks
4. In the right pane, double click on the DWORD entry named value set it to
   0.
5. Close registry settings and open File Explorer.
6. Navigate to this location: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC and delete all the contents in the NGC folder
7. Restart the PC and then add PIN in Windows Settings
   (Accounts > Sign in option > Windows Hello PIN).

Regards,

Aditya Roy

Microsoft Community – Moderator

 

Can't create pin for login. Pin stopped working

Hi Kevin,

To resolve your concern about creating pin to your computer, we suggest that you follow these steps:

• Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC (click to get permission when prompted).
• Delete the contents of that folder (delete everything in that folder, but leave that folder and everything above it).
• Go back to settings, accounts, sign in options.
• Your non-working pin will now be gone, and you can just click 'add a pin' and set it again.

Let us know how it goes.

 

Can't use my PIN to login any longer

Hi Tim,

To further assist you in signing in to your Windows computer, you can follow the steps provided below:

• 
  From your
  lockscreen, check if the "Sign-in option" is available.
  
• 
  Then click the option to use PIN.
  
• 
  Enter PIN.
  
  

If that didn't work, we highly suggest that you create a new account/PIN that you can use to log in to your computer.

For more information on how to create a user account in Windows, you can click in this

support article.

Let us know if you need further help.