Windows 10: Pin Sign in won't work, no option for using other sign in method or for changing pin

Hi, I cannot get into my account on my laptop. It said that my pin was incorrect 90% sure it was not incorrect. Now it has locked me out, there is no option on the sign in screen to reset my pin/forgot my pin, nor is there the option to use a different sign in method. This means that I am completely locked out of my laptop.I saw a post on here advising to open the command centre and create a new admin account which I have done. It then went onto to say to delete a folder through the command centre however that is not working and comes up with an error. It has also said to go into settings an

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Add PIN or Change PIN in Sign in Options

I have already set a PIN for my Local Account and my "Sign in Options" in Settings looks like this showing "Add" under PIN:





Various sites I have visited indicate that as I have already set a PIN I should have the option to "Change" or "I forgot my PIN". like this:





Can someone explain why there is a difference please?

 

Remove sign in pin

Hi Joel,

Thank you for contacting Microsoft Community. Your interest in Windows 10 is much appreciated.

I suggest you to follow the below steps to remove the sign in pin/password options.

• In the search box type sign-in-option.
• Click on the sign-in-option.
• Then you can find password/pin/picture password.
• There you can remove the option and check.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Add PIN or Change PIN in Sign in Options

That looks like it. Originally my Local Account password and PIN were the same. I have now entered a new password and set up a PIN. When I log in, the log in box has PIN inside it. My Sign-In option now looks like this:





Presumably, if I removed my PIN, using the option, I would then have to log in using my password. Is that correct please?

Thank you very much for your help. I now have a password for my MSA, a password for my Local Account and a PIN for the Local Account.