Windows 10: PIN Stopped Working and Now the PIN Setup Stops Working

Hello,I'm using Windows 11 fully updated. My PIN stopped working about a week ago. I try to set it up again, the process starts with the Microsoft Account window opening, it's thinking, and then the window just closes. I can log in using a password, but I can't use Hello or the PIN. Any suggestions for how to fix this?

:)

 

PIN I setup stops working for login. It works for a couple of days and stops working

Did everything suggested.

Within 2-3 days I had same issue. PIN stopped working. I believe it is a class problem in my version.

DG

 

Can't create pin for login. Pin stopped working

Hi Kevin,

To resolve your concern about creating pin to your computer, we suggest that you follow these steps:

• Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC (click to get permission when prompted).
• Delete the contents of that folder (delete everything in that folder, but leave that folder and everything above it).
• Go back to settings, accounts, sign in options.
• Your non-working pin will now be gone, and you can just click 'add a pin' and set it again.

Let us know how it goes.

 

Pin Setup

I have a Surface Pro with Windows 8.1. My PIN setup worked when I first got my Surface but for unknown reason it has stopped working. When I attempt to setup the PIN, I get this message "Error occurred capturing PIN, try again later"