Windows 10: Pin to log into pc is not working.

My pin to log onto my PC is not working. It says that the pin is not available or that the computer is offline, which it isn't. None of my administrator thins are working.

:)

 

Log in PIN Not Working after PC Repair

Hi

Welcome to Microsoft community.

This issue indeed occurs when the BIOS updates or hardware changes are detected by Windows 10. Here are some steps that you can try to resolve the issue:

1. Use Microsoft Account Password: Try logging into your account using your Microsoft account password instead of the PIN. If you can log in, navigate to "Settings" > "Accounts" > "Sign-in options". Here, you should be able to remove the old PIN and set up a new one.
   
2. Reset PIN in Safe Mode: Restart your PC and enter Safe Mode. Then, navigate to "Settings" > "Accounts" > "Sign-in options". Try to reset your PIN here.
   
3. Delete NGC folder: If you're comfortable doing this, you could try deleting the contents of the NGC folder, which is where Windows stores PIN information. Here are the steps:
   
   • Log into your account using your Microsoft account password.
     
   • Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft.
     
   • You should see a folder named "NGC". Right-click on it, select "Properties", uncheck "Read-only", and click "Apply".
     
   • Now, open the NGC folder, select all the contents inside, and delete them.
     
   • After this, restart your PC and try to set up a new PIN.
     
4. Contact Microsoft Support: You can contact Microsoft Support by clicking this link.
   

Remember to back up all your important data before trying these steps.

Let me know if you need further assistance.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Log-in Pin is incorrect after Anniversary update


I had the same issue after my update on Windows 10. I knew that my pin hadn't changed but it was saying it was incorrect. So I said that I forgot my pin and it started going through the steps to reset the pin entered my regular password and when the window popped up to set a new pin I said cancel and then I chose the option to set my pin later. I exited the screen, logged off logged back in, and set up a new pin which happened to be the same pin I had before and it worked. If this still doesn't work I can show step by step screen shots if you need. I have a surface 3 with Windows 10 fully updated 10.0.14393.0

 

Can't create pin for login. Pin stopped working

Hi Kevin,

To resolve your concern about creating pin to your computer, we suggest that you follow these steps:

• Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC (click to get permission when prompted).
• Delete the contents of that folder (delete everything in that folder, but leave that folder and everything above it).
• Go back to settings, accounts, sign in options.
• Your non-working pin will now be gone, and you can just click 'add a pin' and set it again.

Let us know how it goes.