Windows 10: Ping latency connecting across azure vpn. We have verify ISP connection is solid.

Reply from 10.x.x.x: bytes=32 time=22ms TTL=128 Reply from 10.x.x.x: bytes=32 time=26ms TTL=128 Reply from 10.x,x,x: bytes=32 time=22ms TTL=128 Reply from 10.x.x.x: bytes=32 time=22ms TTL=128 Reply from 10.x.x.x: bytes=32 time=370ms TTL=128 Reply from 10.x.x.x: bytes=32 time=508ms TTL=128 Reply from 10.x,x,x: bytes=32 time=23ms TTL=128 Reply from 10.x.x.x: bytes=32 time=22ms TTL=128 Reply from 10.x.x.x.: bytes=32 time=23ms TTL=128 Reply from 10.x.x.x: bytes=32 time=22ms TTL=128 Reply from 10.x.x.x: bytes=32 time=22ms TTL=128 Reply from 10.x.x.x: bytes=32 time=37ms TTL=128 Reply from 10.x.x.x:

:)

 

Azure VPN client connections drop frequently

Dear All,

Hope you're well and wondering if you could advise or guide me to the right direction for below :

At our organization, we have moved our VPN connection method from Pulse Secure VPN to Azure VPN client connection, Found that Azure VPN client connection drops frequently & require to reconnect again although users are connecting their laptops with multiple ISP provider ( ISP are Telstra, Optus, TPG, etc.). If laptops are connected to Pulse Secure VPN app with the same ISP, don't see any disconnection or drops. Disconnection appeared only when laptop is connected to Azure VPN. IT support said that, Azure VPN is very sensitive & if it's sees any disconnection/drops from router/Wi-Fi hotspot, Azure VPN disconnects as well. But we don't see any disconnections when connected to Pulse VPN. Wondering if you could advise how we can fix this disconnection issue.

Thanks in Advance.

 

No Internet Connection When VPN Is Connected

This particular issue has been going on for almost a month now. My companies IT department is still trying to figure out the root cause. Below is a list of isolation / troubleshooting i've done.

Issue: Once connected to the work VPN (successfully) the internet connection on the Windows 10 machine disconnects and does not allow any network traffic.

OS: Windows 10 Home - Version: 1909 (OS Build 18363.476)

Computer: Razor Blade 2019

- Latest drivers installed

- Latest Windows updates installed

- System Wide issue

Troubleshooting / Isolation

• Cellular Data: Verified the Windows machine can connect to a hotspot and successfully browse the internet. (No VPN involved)

• Cellular Data + Work VPN: Verified the Windows machine can connect to the hotspot & successfully connect to work VPN and successfully browse the internet.

• Home WiFi: Verified Windows machine can connect to the home wifi network and successfully browse the internet (No VPN involved)

• Home WiFi + Work VPN: Verified Windows machine can connect to home WiFi. It can successfully connect to work VPN. However once the work VPN is connected, the home WiFi network indicates (No Internet Access)

• Ping Test + Work VPN: Verified I can successfully ping (work) websites and even the work VPN URL successfully without any packet loss. However once I go to ping (non-work) related addresses like google.com, apple.com etc. there is packet loss.
  

At this point I decided to test my work VPN on my iPhone & Apple Mac.

• iPhone: Home WiFi + Work VPN: Verified the iPhone successfully connects to home WiFi network and the work VPN and can successfully browse the internet.

• Mac: Home WiFi + Work VPN: Verified the Mac successfully connects to home WiFi network and the work VPN and can successfully browse the internet.

Isolated: Only the Windows machine seems to be affected. I even verified this issue occurs on multiple Windows user accounts on the Windows 10 machine.

- Windows 10 is fully updated to the latest November Windows 10 update and issue persists

- Deleted and Added the VPN configuration several times and issue persisted.

Third Party VPN Client Test: Tested with Nord VPN and the Windows machine successfully connected to the home WiFi network & the Nord VPN connection successfully connected to a random server and successfully browsed the internet.

- Disabled IPV6 on VPN & WiFi network configuration (Per IT Support guidance) and issue persisted

*Currently updating to Windows 10 Insider Preview 19033.1 (vb_release) to see if this might fix anything pertaining to Windows 10 VPN.

Thanks for any additional guidance / suggestions / help that the community offers.

 

Help diagnose connection issue

Hmmm I was thinking may be he was South Asian from his ping times. Well, @Eliomiller , do get a better ISP if you can. Try to find one with optical fiber connection, preferably up to the home. These are known as FTTH, literally (Fiber to the home). You may also try to use some VPN to seee if you can have lower latencies to the game servers. I suggest windscribe VPN. Sometimes the terrible routing can affect the ping times.