Windows 10: Plantronics Poly/HP Voyager UC headsetnot working with Windows 11 PC

My Plantronics Poly/HP Voyager UC headset has ceased working with all applications on my Windows 11 PC except for Teams. It is connecting and actually showing that sound is coming through in Settings but nothing is actually playing. When I Remove the headphones as a Bluetooth device and re-sync them sometimes they play for less than 2 minutes and then cut out sometimes they do not play any sound. I can join a Teams meeting and hear the sound from other apps i.e. Chrome but it's low quality.It was working 3-4 days ago and no changes were made to Settings by me. Please advise and thank

:)

 

Plantronics Introduces the Voyager 6200 UC Bluetooth Neckband Headset

Plantronics, an audio pioneer and communications technology leader, today introduced Voyager 6200 UC, the company's latest addition to its flagship Voyager family of enterprise headsets. The new neckband wearing style features Bluetooth wireless connectivity, a boomless design with comfort-fit earbuds, active noise cancellation (ANC) and integration with major unified communications (UC) applications. With the addition of Voyager 6200 UC to its line-up, Plantronics is now offering professionals the widest range of stereo Bluetooth devices with ANC of any vendor in market.

"Accommodating individual employee workstyles is becoming increasingly important, especially when it comes to retaining millennial and Gen Y talent," said Alaa Saayed, ICT Principal Analyst, Frost & Sullivan. "By offering a wide choice of headsets and letting people choose their preference, IT and line of business managers can create a solid win-win scenario; optimizing the UC and collaboration experience overall for the company, and engendering goodwill with highly valuable personnel."






"We continue to hear that noise and distraction are the number one pain points for office professionals," said Gavin Sear, Global Product Marketing at Plantronics. "The best way to get people to embrace technology that can help them communicate and collaborate better is by offering choices that speak to their individual workstyle as well as their lifestyle, whether they're in or out of the office. Voyager 6200 UC delivers this versatility with business-grade audio to a new group of users that find existing headset and headphone offerings too limiting."

Voyager 6200 UC is a unique neckband headset with earbuds, offering the following features and benefits:

• Four omni-directional microphones that listen to sound from all directions and deliver a professional-grade audio experience on both sides of the call, without a microphone boom, via Plantronics clear talk technology
• Active and passive noise cancellation, ensuring focus when surrounded by noise and distractions both in and out of the office
• Wideband audio delivering clear PC calls and premium hi-fi stereo, which is especially important when listening to music
• Versatile design, allowing users to listen to calls or media in stereo or simply drop either earbud for single ear use and to be more aware of their surroundings; the neckband discreetly vibrates to indicate an incoming call or alert
• Certification for Microsoft Skype for Business; compatibility with Cisco Jabber, Microsoft Teams and numerous software apps
• The ability to pair up to eight devices and connect to two simultaneously for easy audio management
• Class 1 Bluetooth, providing a wireless range up to 30 m/98 ft
• Dynamic mute alert, ensuring optimal productivity by sensing and alerting users via an in-ear whisper if they talk while muted
• Up to nine hours of talk time, 16 hours of listen time to communicate and collaborate all day
• Compatibility with Plantronics Manager Pro, an additional purchase, that enables IT teams to gain insight into every compatible Plantronics headset being used company-wide

Voyager 6200 UC and Plantronics Manager Pro
Voyager 6200 UC is fully supported by Plantronics Manager Pro, which allows IT managers to monitor, manage and maintain devices company-wide, including usage and acoustic analysis. This includes the ability to configure the user experience, manage firmware deployments, and harvest predictive analytics to detect compatibility issues before they become critical. Plantronics Manager Pro is available as a subscription service, sold separately from the Voyager family.

More information about features offered within Voyager 6200 UC, the Voyager Family and Plantronics Manager Pro is available at plantronics.com.

Pricing and Availability
Voyager 6200 UC is available in black and sand colors through Plantronics authorized partners and will have an MSRP of $299.95.

 

Poly V5200 connects fine to Bluetooth on new Dell Windows 11 laptop. I'm unable to connect the Poly V5200 for either sound input or output.

Hello, John Patrick4

Welcome to Microsoft Community.

It is worth attempting to disable the sensors, as reported by some users on the HP community and Reddit:

Poly PLT V5200 keeps disconnecting from Windows 11. [SOLVED] : r/poly (reddit.com)

Poly Voyager 5200 Headset Speaker Not Working - HP Support Community - 8881606

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

Another potential solution involves downloading an earlier version of the driver from the manufacturer's official website.

If these steps prove ineffective, it is advisable to reach out to HP and the computer manufacturer, as the issue may be related to hardware compatibility.

Yuhao Li

Microsoft Community Technical Support

 

Why Plantronic Voyager Focus UC bluetooth not appearing in 950XL

Hi,

I am trying to connect my Bluetooth Plantronics Voyager Focus headset with 950XL and unfortunately its not appearing for paring. I checked, all the other device is appearing, but except this one.

Kindly advice.

Regards,

Pradeep Nair