Windows 10: playing game and computer restarts error info in description help

Discus and support playing game and computer restarts error info in description help in Windows 10 Support to solve the problem; I just got a pc yesterday and I don't know like really anything about it and I downloaded the new windows ten update they had then I downloaded 2 games... Discussion in 'Windows 10 Support' started by kmorgan1897, Oct 23, 2017.

  1. KMORGAN1897
    kmorgan1897 Win User

    playing game and computer restarts error info in description help


    I just got a pc yesterday and I don't know like really anything about it and I downloaded the new windows ten update they had then I downloaded 2 games asphalt 8 airborne and some fps while playing both games my computer complete shut down and come screen came up and gave me a loading percentage and said : Error Information - THREAD STUCK IN DEVICE DRIVER'' can anyone please help me I don't really know what I'm at with this and this is the only thing I could think of to do because the Microsoft help line is closed right now*sarc*Sad

    :)
     
    kmorgan1897, Oct 23, 2017
    #1
  2. KOODJ8042
    koodj8042 Win User

    your pc ran into a problem and needs to restart

    when i try to play game which are league of legends and unknown player battlefield, my computer just freezes and restarts with blue screen saying "Your PC ran into a problem and needs to restart we're just collecting some error info, and then we'll restart
    for you." When my computer reboots it shows black screen saying boot device not found. I restart my computer using power button and it works fine. But if I run the game again, it freezes..... Everything else works just fine.. My laptop has i7 , gtx 950m, 16
    ram, 250 ssd, and 1T hard drive. I checked hard drive and it was fine.. Please help me.. Thank you.
     
    koodj8042, Oct 23, 2017
    #2
  3. LORAINE MON
    Loraine Mon Win User
    LivekernelEvent causing computer crash?

    Hi,

    There are various reasons why your computer crashes while playing your games. Based on the error description, it is something about an issue with the USB Hub 3. There are possibilities that the USB port has malfunctioned or you need to update the device
    drivers on the computer. To better assist you with your concern, please clarify the following information:

    • Does the issue occur only when playing games?
    • Have you tried to play other games aside from Steam Games?
    • Do you have an external hard drive connected to your computer?
    • When did the issue start to happen?
     
    Loraine Mon, Oct 23, 2017
    #3
  4. ZBOOK
    zbook New Member

    playing game and computer restarts error info in description help

    zbook, Oct 23, 2017
    #4
Thema:

playing game and computer restarts error info in description help

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