Windows 10: Please advise on what to do next as family safety account link cannot be deleted?

My daughters family safety account is no longer providing updates to us on any device she is using. I have read that it is worth deleting my daughters link to family safety and recreating it. I have tried to do this, but it tells me that only the person that created the account can delete the child from the family safety area. I am the one that created the accounts, so it should be allowing me to do this.I have pasted the exact message in as can be seen here: You can't remove XXXXX from the family group Family members under statutory age need an adult's consent to join a family group. Only t

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Windows 10 Family Safety is blocking my browser!!!

Can you confirm if you are out of the Family Safety feature on your parent's account on this
link? If you've confirmed that you're no longer on the list of monitored child accounts, we suggest deleting the Family Safety folder. Here are the steps:

• Press Windows key + E on your keyboard.
• On the address bar, type this address C:\ProgramData\Microsoft\Windows\Parental Controls and press
  Enter.
• Delete all contents of the Parental Controls folder.
• Restart and see if the issue is resolved.

Let us know how it went for you.

 

Family safety account issue in windows 10

Hello Sam,

I realize the inconvenience you are experiencing with the Family Safety feature on your computer. I will certainly help you.

You might be facing this issue due to the account is not configured properly.

I suggest you to remove the child account from family safety, re-add it again and check if the issue is resolved. You may follow the steps below for the same.

1. Remove the child via Family Safety website.

a. Sign in to
https://familysafety.microsoft.com using the parent account.

b. Click on Manage the list of Family members.

c. Check the child account, then click Delete. Click again on
Delete to confirm.



2. Follow the steps in this article to reconfigure Family Safety:

Filter apps and games with Microsoft Edge - Microsoft Support

3. Ensure that you have selected the Manage settings in Family Safety website
option on the Family Safety window on your Control panel.



Refer to the links below for additional information:

Set up family features on Windows 10

Fix family features after Windows 10/11 upgrade - Microsoft Support

Keep your kids safer on the PC

Filter apps and games with Microsoft Edge - Microsoft Support



Hope this helps.
For any further Windows related assistance, feel free to contact us and we will be glad to help

 

Family Safety Not Changing

Hello,

We regret for the inconvenience. Let me assist you.

From the description provided, I understand that the screen time usage is inaccurate for the child account/s you are referring to.

Please follow the below suggested methods and check if it helps to resolve the issue.

Method 1

Now, as an initial recommendation, I suggest you to view and check the family settings for the child by signing in to the Microsoft account using a web browser.

Account security and Online safety.

https://account.microsoft.com/privacy

You may change the More security settings under account security and
family safety settings/Manage permissions for children under Online safety in the above link.

Method 2

If it still does not help, I suggest you to remove the child account from your Microsoft Family Safety settings and check if it is the Family Safety feature which is preventing the child account to access Office products.

Follow the below steps.

• 
  From a web browser, go to
  http://account.microsoft.com/family and sign in with the Microsoft account of an adult in the family.
  
• 
  To remove a child, choose Remove at the top of the section labeled
  Select a child to view or edit their settings.
  
• Select the person you want to remove from the family
• Select the Remove button that appears when you've chosen the person to remove.
  

Ref: How do I turn off family features?

Method 3

• Open the File Explorer, navigate to the location:
  
  C:\ProgramData\Microsoft\Windows\Parental Controls
  
• Inside the Parental Controls folder, delete all contents including any files and folders.
• Sign out and then sign in again to re-build the setting data.

Additionally, I also suggest you to visit to the below link on Family Safety

http://windows.microsoft.com/en-us/windows/family

Refer to the section Set limits for your child.

Also refer to the section 'How can I tell if the Family Safety service is connected to my PC and set up correctly?' in the article provided.

Family Safety: Frequently Asked Questions

http://answers.microsoft.com/en-us/...uestions/5672f7b2-e3c0-498a-9a6c-c9cab39f68e5

Please write to us with the updated status related to Family Safety feature, for us to be able to assist you further.

Thank you.