Windows 10: Please can I upgrade my RAM from 8gb to 16gb. If possible, how do I choose the compactible...

Hello!The following is my system's information:Windows 11Processor IntelR CoreTM i7-1065G7 CPU @ 1.30GHz 1.50 GHzInstalled RAM 8.00 GB 7.69 GB usableDevice ID **********Product ID ***********-AAOEMSystem type 64-bit operating system, x64-based processorPen and touch No pen or touch input is available for this displayThanks,John

:)

 

16GB RAM only 8GB usable on Windows 10 x64

have 16GB of RAM installed on my computer, but only 8GB is usable. I am running Windows 10 x64. I have tried the following steps to fix this issue, but they have not worked:

1. I have updated the BIOS to the latest version.
   
2. I have tried reseating the RAM modules.
   
3. I have tried using different RAM modules.
   
4. I have tried run-MSConfig
   

I am still not able to use all 16GB of RAM. Any suggestions?

Thanks,

[Ahmed Hashem]

 

Trying to upgrade from 8GB to 16GB - won't boot at 16GB

Here are the screenshots (hmmm... the original RAM was also Kingston - I missed that):

 

Trying to upgrade from 8GB to 16GB - won't boot at 16GB

Here are all 4 SPD slots (these screenshots are all with the original RAM):