Windows 10: Please dear God help me fix this sporadically disconnecting Ext. HDD

Discus and support Please dear God help me fix this sporadically disconnecting Ext. HDD in Windows 10 Drivers and Hardware to solve the problem; I'm a heavy gamer on PC using Windows 10, specs below for laptop and drive and have an external Toshiba hard drive that is less than a year old and... Discussion in 'Windows 10 Drivers and Hardware' started by RichardDenoncourt, Feb 22, 2021.

  1. Please dear God help me fix this sporadically disconnecting Ext. HDD


    I'm a heavy gamer on PC using Windows 10, specs below for laptop and drive and have an external Toshiba hard drive that is less than a year old and works just fine 98% of the time.

    The problem is, the hard drive disconnects 1-2 times a week, always while I'm knee deep in a video game. Recently, I lost over an hour of gameplay. It seems minor, but when it happens CONSISTENTLY EVERY FEW DAYS, it can be very aggravating.

    I've tried a few "solutions" already - 1 connecting to different USB ports; 2 turning off USB Selective Suspend; and 3 Disabling "allow the computer to turn off this device to save power"

    I tried "Disabling USB Legacy Support in Bios" but when I clicked on the hard drive in Device Manager, there was no "Policy" tab in which to do this.

    Any ideas?

    This is the article I used to help me: https://windowsreport.com/fix-windows-8-1-external-hard-drive-keeps-disconnecting/



    External Hard Drive:

    Toshiba HDTB420XK3AA Canvio Basics 2TB Portable External Hard Drive USB 3.0, Black

    Laptop:

    Acer Predator Helios 300 Gaming Laptop PC, 15.6" FHD IPS w/ 144Hz Refresh, Intel i7-8750H, GTX 1060 6GB, 16GB DDR4, 256GB NVMe SSD, Aeroblade Metal Fans PH315-51-78NP

    :)
     
    RichardDenoncourt, Feb 22, 2021
    #1

  2. Win10 - Backup & Restore to Ext HDD,etc

    Dear Dave,I have followed your instructions & the Ext HDD Isn't there at all.... Please dear God help me fix this sporadically disconnecting Ext. HDD :( (This is happening on this,my desktop computer,But when I plug the ext hdd into my Laptop computer,it IS recognised....) What do I do Now on my desktop computer??

    - Thanks,Chris
     
    tiredchrisNEWBIE, Feb 22, 2021
    #2
  3. Win10 - Backup & Restore to Ext HDD,etc

    - Dear Dave,I have followed your instructions & the Ext HDD Isn't there at all.... Please dear God help me fix this sporadically disconnecting Ext. HDD :( (This is happening on this,my desktop computer,But when I plug the ext hdd into my Laptop computer,it IS recognised....) What do I do Now on my desktop computer??

    - Thanks,Chris
     
    tiredchrisNEWBIE, Feb 22, 2021
    #3
  4. Please dear God help me fix this sporadically disconnecting Ext. HDD

    computer stops recognizing 2 ext HDD

    I use a 7 year old HP Pavillion desk top and so far it has worked well. I have USB connected 2 ext HDD. One is basic storage and the other is my ext backup HDD. If I try to open a file in either of them, my computer stops recognizing both the ext HDDs causing
    a major problem creating backups. The only way to bring back recognition of the drives is to reboot. I plugged the two HDDs into another computer and they were fine there. How do I fix this?
     
    cameraman32, Feb 22, 2021
    #4
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Please dear God help me fix this sporadically disconnecting Ext. HDD

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