Windows 10: Please help. Blue screen of death on autistic son's computer.

Hi - my 17 yr old autistic son lives on his computer. He was updating his drivers last night when he got the blue screen of death - needless to say, he is distraught.


The driver was corsairvbusdriver.sys

Stop code - SYSTEM THREAD EXCEPTION NOT HANDLED

The computer has 2 hard drives - the main one with the operating system on is full.

It is windows 10.


The computer loads up - gets blue screen - restarts it - comes up with automatic repair.


He has tried numerous things such as:-

• running it in safe mode
• start up repair
• using command prompt - this didn't seem to work
• reset this pc, but keeping files
• system restore, but didn't have any repair points

Hopefully, this all makes sense to you.


Basically, he wants to know whether there is anything he can do without having to remove all his files. (He has years worth of stuff on there, so it would be a complete nightmare for him to do and is a last resort.)


Please help - he has stayed in bed today as he is so upset.

:)

 

Blue screen of death issue

Hi Malcolm,

Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

• Please provide the complete stop error message that you are getting.
• Were there any changes made prior to the issue?

We recommend following the troubleshooting steps in the article:
Troubleshoot blue screen errors

Should you need further help, you're always welcome to post back.

 

Blue Screen of Death (Crash) When Playing Games


Nothing for step 10.

Step 11 -

 

Blue Screen of death

Hi Cruize,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing. Let me help you in resolving the issue.

I would appreciate if you can provide us the following information to help us understand the issue better.

• Are you able to boot to the desktop?
• What is the exact error message you get on the screen?

I would suggest you refer to the following Microsoft article on
Troubleshoot blue screen errors and check.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Reference: Refer to the following Wiki article created by ZigZag3143 (MS - MVP) on
Blue Screen of Death (BSOD).

BSOD Finding and fixing them

Keep us posted on Windows related queries and we will be happy to assist you further.