Windows 10: Please help!! Canon tech support has been unable to load the software for Canon Canoscan...

Please help!! Canon tech support has been unable to load the software for Canon Canoscan LiDE 400 onto my desktop computer. I have been told that Windows 10 Pro is blocking it. Thank you!!Error Message: Failed to acquire information on the driver and software. Check the network connection and try again.

:)

 

Noncompatibility of Canon Scanner CanoScan Lide25 with Window 10

According to this page on Canon's website: "Canon will not
issue drivers for this model to support the Windows 10 operating system. The Windows 7 drivers should function in the Windows 10 environment with some limitations which are currently unknown to Canon."

Canon doesn't support your scanner on Windows 10. That means Canon hasn't tested your scanner on Windows 10 and hasn't updated the driver to keep up with the changes to Windows.

Therefore, Canon doesn't really know whether your scanner will work on Windows 10 and can't help you if you run into problems on Windows 10. Canon thinks that the Windows 7 driver will work, but they can't be sure.

So your scanner may work on Windows 10, or it may not. If it works currently, it may stop working after the next update to Windows. Without support from Canon, you're on your own.

The best thing to do in this situation is to post a question in Canon's own Community Help Forum and find out if anyone else is successfully using
your scanner on Windows 10 and, if so, how they were able to make it work.

 

Noncompatibility of Canon Scanner CanoScan Lide25 with Window 10

Hello BulldogXX!

Thanks for your advice on my Canon scanner, CanoScan Lide 25. This is appreciated. The scanner is now working with Window 10.

Regards.

Simeon.

 

Canon Pixma Pro9000

The driver version that is listed in my Windows 10 for it is 13.0.5.56 dated 5/7/2009 . I don't remember which build I was on when I installed it. I just now went to the Canon site and the driver listed ( Windows 8.1) is 8800fwi641305ej.exe. dated 02/08/14. My Canon Pro9000 installed in build 10061 and I am now on build 10532.