Windows 10: Please Help I lost my user profile and it is showing up as Account Unknown

hello! i wanted to change my c/users/username and in order to do so i switched my current microsoft account to a local one and created a new local account and changed the name. afterwards i accidentally deleted my original user account. it is still showing up in the c/users folder but i cant login as THE user. i checked in advanced system settings and it is named as Account Unknown and Status: Backup Type: Local ate Modified today Please Help ASAX

:)

 

Lost User Account

Hi Louis,



Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.



I understand the inconvenience you are facing with user accounts, we will help you to resolve this issue.



I would like to inform that there can be only one Microsoft user account on one device, and that might be the reason you are unable to change the email address for the user account.



I suggest you to create a new account (Local account) on your computer and transfer the content to newly created user account.



Step 1: Creating a new user account

• Type cmd in the Search bar form the desktop.
• Now, Right-click on cmd.exe from the result and select Run As Administrator.
  
• User Account Control or UAC dialog box will appear, click on Yes.
  
• Type net user username password /add
  
  [Replace ‘username’ and ‘password’ with your desired username and password]
  

Step 2. Copying old files to newly created User Profile

• Go to C:\Users\(Your-Corrupted-Profile-Name)\ (L: file:///C:/Users/(Your-Corrupted-Profile-Name)/)
  
• Copy all files except three files:

• 
  NtUser.dat
  
• 
  NtUser.ini
  
• 
  NtUser.log
  

3. Go to C:\Users\(New-User-Profile-name)\ (L: file:///C:/Users/(New-User-Profile-name)/)

4. Paste all those copied files here.

Hope it helps. Kindly update the status of the issue, we will be happy to help you.

 

Delete "Account Unknown" from "System Properties" - "User Profiles"?

Where exactly are you getting this "User Profiles" list?

Denis

 

Lost User Account

After upgrading from Window 7 to 10, I lost my wife's User Account got messed up, using my email address and login password, with no ability to change them. I received the reply below, but still have problems:

I understand the inconvenience you are facing with user accounts, we will help you to resolve this issue.



I would like to inform that there can be only one Microsoft user account on one device, and that might be the reason you are unable to change the email address for the user account.



I suggest you to create a new account (Local account) on your computer and transfer the content to newly created user account.



Step 1: Creating a new user account

• Type cmd in the Search bar form the desktop.
• Now, Right-click on cmd.exe from the result and select Run As Administrator.
• User Account Control or UAC dialog box will appear, click on Yes.
• Type net user username password /add
  
  [Replace ‘username’ and ‘password’ with your desired username and password]

Step 2. Copying old files to newly created User Profile

• Go to C:\Users\(Your-Corrupted-
• Copy all files except three files:

• 
  NtUser.dat
  
• 
  NtUser.ini
  
• 
  NtUser.log
  

3. Go to C:\Users\(New-User-Profile-

4. Paste all those copied files here.

I tried to create a new user account as in Step 1, but when I put in the command as written above, I kept getting messages about correct syntax for the command. No matter what I tried, it wouldn't work. I
then tried to set up a new account using the Settings/Accounts/"Add someone else to this PC" menu. I set up the account, but no folder was created under C:\Users\. I tried adding a folder using the new accounts user name and transferred the files from the
other account. When I tried to log in, I received the same error message. I am at a loss as to how to get back the user account with the correct username, email address, and password. HELP!!!