Windows 10: Please help in stopping sudden unexpected shutdowns

My pc has been unexpectedly shutting down when it is in sleep mode and I need help finding the cause.

According to the "Event Viewer", they all have the same keyword code of "0x80000000000000", an event code of "6008" with a qualifier of "32768" and it is at level 2.

This all happens in sleep mode so I don't know how to resolve the constant unexpected shut downs.

Please help me in resolving this issue. Thanks in advance!

:)

 

PC is Suffering Unexpected Shutdowns

Most important detail to me would be whether these shutdowns are sudden, in which case it's likely a short or PSU issue (capacitor aging maybe?) or graceful windows style shutdowns, which suggests software interference.

It could also be overheating components if it's a sudden shutdown. What are your thermals like?

 

Unexpected Shutdown

Hi

Please see response to your questions below

• Did you make any changes on the computer prior to this issue?
  

No changes other than about a month ago reinstalling W10.

• What troubleshooting steps have you done so far?

Other than checking updates have successfully installed, none as not sure approach to take.

• What was the exact error code/message you have received?

No error code or message received. On the first occasion I was looking at outlook and without any warning the PC shutdown. It was almost as if it was a desktop (it is a laptop) and the power stopped. The laptop was plugged into the mains and in addition
the battery had a full a full charge.

On restarting the laptop no error message came up and I only noted a small difference in boot up, that for a short period a blue screen was displayed (not normally seen on boot up) and then the start screen appeared for me to log in.

As mentioned previously the only reference to this is from the log which in the summary states that there was an unexpected shutdown.

 

PC is Suffering Unexpected Shutdowns

I had the memory running at 1866 when i first build the computer, the reason i changed it back to the MB default was that windows was reporting the RAM only running at 1333 even though i had changed it to 1866 in the BIOS. When i started to get these unexpected shutdowns i had though it might be related, but its not. I just haven't changed it back...Anyway i get the shutdowns when its at 1866 so thats not the issue. I dont have any other sticks to test. The kit is 2 sticks of 8GB.

Never this issue started 2 days after i built the computer.

There are no bare wires in the case. My house doesn't have a lot of static charge, ive had this PC at my parents house as well and still experienced the shutdowns. I guess its also worth noting the PC is up on my desk.

The PC just all of sudden shuts down, Complete black screen..not warning from windows, no BSOD. When i start the PC back up i dont see any windows recovery or anything like that, just starts up completely normal.

Thermals are normal when it shuts down aswell as when gaming. I'm going to run some of the tests mentioned above tonight so i can maybe give more detail then. I just experienced a shutdown as i was typing this...PC was not running hot and did not have high usage.

Thanks everyone for the help, unfortunately i don't have time to run the tests mentioned above. I will unplug all external devices as mentioned above when im not using the PC to see if that helps. NOTE: i have tried to unplug the 2TB hard drive to see if it helps...it did not. I will report back with the results of my tests.

-Thanks again