Windows 10: Please help! Is this going to delete my personal files (like videos)?

submitted by /u/Levente555
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:)

 

MP4 Personal Video files lag after August 2016 update (windows 10)

Hi Nicki,

Do not worry we will help you with this issue.

Try few of the troubleshooting steps below and check if it helps.

Step 1: I suggest you to run Video playback troubleshooter and check

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Video playback options from the list.
  
• Click Next to run the troubleshooter.

Step 2: I suggest you to copy the files from your computer to another working computer and check if you are able to access them.

This will let us know if the issue is with specific files types on your computer.

Hope it helps. Update of the status of accessing MP4 Personal Video files for further assistance.

Thank you.

 

Can't delete a video file from my foldier

Hi,

Thank you for posting on Microsoft Community. I understand the inconvenience you faced. I will certainly help you with this.

I suggest you to try deleting the video file in safe mode and check if it allows you to delete the file. If issue persist, try deleting it after taking full permission of video file. To do so, kindly follow the below given steps:

• • 
    Right click on the file and click on Properties.
    
  • 
    Click on Security, check Owner should be "SYSTEM" in
    Advance tab.
    
  • 
    Now check the save for C:\Users\<username>
    
  • 
    Owner should also be "SYSTEM"
    
  • 
    Check the users you signed into windows as (should be your Microsoft account) should be in the "Permissions entries" list with "Full Contol"
    
  • 
    If not, Add the user you are logged in as.
    
  • 
    All the folders and sub-folders below should be "owned" by the user you are logged into windows with
    importantly, have a permissions entry for "full control"
    
  • 
    Check for all the related folder where you are getting same error, but for some reason that same user is missing a "Permission Entry". Add a "full control" entry for the user and you should be able
    to save to that folder and all sub-folders
    

Hope this information helps. Post back with updated issue details for further help.

Thank you.

 

Error: This Process Cannot Be Completed The File Is Open In Windows Explorer when deleting/moving a video file

Hi,



Thank you for writing to Microsoft Community Forums.



We appreciate your effort on this. We understand that when you are trying to delete or move some video files, you get an error, we will look into this for you. However, we would like to know if the issue occurs while deleting/moving any other file.



We would suggest you to refer the troubleshooting steps mentioned below and check if that helps:



Method 1: Close all background applications



We would suggest you to check if the file that you are trying to delete/move is open in background. If the file is open, close the file and then try deleting/moving it.



Alternatively, you can press Ctrl + Shift + Esc to open
Task Manager and look for the applications that you are not using while deleting/moving the file. Right click on them and select
End Task.



Method 2: Turn off File preview in File Explorer



We can try turning off File preview in File Explorer and check if that helps in resolving the issue. Refer the steps mentioned below:

1. Press Windows key + R, to open
   Run dialog box.
   
2. Type control folders and click on
   OK.
   
3. Click on View tab.
   
4. Now, select the checkbox for Always show icons, never thumbnails.
   
5. Click on OK.
   

Method 3: Safe Mode



If Turning off File preview doesn’t help, I would suggest you to boot the computer into Safe Mode and check if you are able to delete/move the file. Refer the steps mentioned in the article

Start your PC in safe mode in Windows 10.



Let us know the results.



Regards,

Nikhar Khare

Microsoft Community - Moderator