Windows 10: Please help me connect my mouse

I have wireless mouse and I cant connect it using Bluetooth. The Bluetooth option is gone all I can see is airplane mode. It is off so I cant find a way to turn on Bluetooth. This is not the first time it happened and I dont want to re install Windows again for this to worki.

:)

 

help to remote connect

not sure how to use both programs u 2 suggested, i need more helpful steps thanks

 

Mouse will not connect to computer

Hi Michael,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I understand the inconvenience that you are experiencing. I will definitely assist you.

To understand the issue better, I would like to know what is the make and model of the naga mouse?

The issue you are facing could be due to the mouse driver is outdated. Let’s try simple steps and check if it helps in resolving the issue. I would suggest you to update the mouse driver and check if it helps. Follow the below steps:

• 
  Press (Windows key + X) and click on “Device Manager”.
  
• 
  Click and expand “Universal serial bus controller”.
  
• 
  Right click on the mouse device driver and select
  update.
  
• 
  Once update is done, restart the computer.
  

If the issue still persist you also visit the mouse manufacturer website and download the latest updated mouse driver and install the same.

Hope it helps. If you need further assistance with Windows, let us know and will be glad to help.

 

mouse is not working right


unfortunately there isn't a lot to a usb mouse. what i would suggest is checking the power management settings on it.

Right-click the start menu and choose device manager
Expand Universal Serial Bus Controllers at the very bottom
Double-click on each HUB you have listed, click Power Management Tab at the top, and UNCHECK "Allow this computer to turn off this device to save power"
You may have HUBs called Generic and Root Hub. Perform the step above on All of them.

If you continue to have the issue, i would imagine your mouse is malfunctioning. Perhaps try another mouse just to be sure. This will help you determine if it is in fact the mouse of computer causing the issue.

Good Luck!!