Windows 10: Please help me my laptop is going into a bsod, freezes, restarts, or goes into a black screen

I have a laptop that is just a year old and almost like 6 months ago this started happening. I tried deleting and reinstalling my graphics drivers, checked for hardware changes, ran sfc /scannow and dism restorehealth thing and had 0 results of any problems. Recently, it started getting more frequent to the point that its bothering me now. I have used bluescreen view and see that ntoskrnl.exe is causing the bsods. And also i checked Event Viewer and every time it happens there is a kernel-power event id 41 and task category 61 occuring. There are also other events that happen before or after t

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BSOD and freezing

Yesterday I started up my laptop from hibernating and it freezes, after restarting several times I get a BSOD which freezed on the BSOD one time.
After restarting again the laptop freezed at the Welcome screen.
I have had the freezing before, it was gone for about 2 months.
I did not install any new hardware.
Now it seems to run fine again.

But what is causing the freezing and the BSOD?
I bought this laptop last January.

 

Screen goes black

Hi,

To isolate your concern, we would like to ask a few questions:

• Were there any changes made on your laptop prior to this?
• Does it only happen when you use Internet Explorer, or have you tried using a different browser?
• Are there any external devices plugged into your laptop?

If your laptop experiences a black screen after upgrading to Windows 10, you may refer to this
link on how to troubleshoot black screen errors. Follow the steps provided. For additional help with
Internet Explorer, click here.

Let us know how it goes.

 

Screen goes black if the power cord is connected

Hi Tony,

As the screen goes black I suggest you to refer the Microsoft article on
Troubleshoot black screen problems and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

I also see that you are facing issues with the keyboard this might be due to the corruption of keyboard drivers. I suggest you to run the
hardware and devices troubleshooter and check if it helps.

Follow the below steps for the same.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter. Refer these steps:

• Press Windows key + X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
• Restart your computer and check if the issue is resolved.

Hope this information is helpful. Please get back to us with the information required, if you need further assistance, we’ll be glad to assist you.