Windows 10: Please help me to solve this my computer is shoting down since 4 days ago

Faulting application name: DtsApo4Service.exe, version: 1.4.5.0, time stamp: 0x5ed60365Faulting module name: DtsApo4Service.exe, version: 1.4.5.0, time stamp: 0x5ed60365Exception code: 0xc0000005Fault offset: 0x000000000000b312Faulting process id: 0x0x1580Faulting application start time: 0x0x1DADEAF08F37B1FFaulting application path: C:\WINDOWS\System32\DTS\PC\APO4x\DtsApo4Service.exeFaulting module path: C:\WINDOWS\System32\DTS\PC\

:)

 

Mouse stopped working 2 days ago

Hi,

There are a lot of possible reasons for this matter to occur. One possible cause is your
drivers
might be
outdated
or the issue is within the
device/hardware
itself. However, we need to make sure that it is the case. To isolate the issue, we have
some questions for you:

• 
  Were there any changes made before the issue occurred?
  
• 
  Have you tried downloading and installing the latest driver update available in your computer/laptop manufacturer's
  website?
  
• 
  Have you tried using the device to another computer?
  
• 
  What troubleshooting steps have you done so far?
  

We suggest that you perform these
methods of troubleshooting
and check if there are any changes:

Method 1: Run Hardware and Device Troubleshooter.

To run the Troubleshooter, follow these steps:

• 
  On the search bar, type
  Troubleshooting
  and hit
  Enter.
  
• 
  Choose
  Hardware and Sound.
  
• 
  Click on
  Hardware and Devices
  to run the
  Troubleshooter.
  

Method 2: Update your drivers.

To know how to update your drivers, click
here.

Method 3:
Run SFC Scan.  

SFC
will
scan
and
run
an
automatic repair
to any
corrupted system files
that it will detect. We suggest that you perform it twice. To run an
SFC scan, follow these steps:  

• 
  Run
  Command Prompt as Administrator.  
  
• 
  Type
  sfc /scannow
  and hit
  Enter.   
  

If the issue persists, we suggest that you contact your
Device Vendor manufacturer
for further assistance.

Update us on how it goes.

Regards.

 

Windows 10 not letting downgrade back to 7, even though install was 4 days ago.

Computer "accidentally" installed windows 10 4 days ago. So today, after following the instructions on the forum, went to downgrade it back to 7, as we have business software on the computer which is not compatible in any way with 10, and takes up so much
room, nothing else will run now that 10 is on there. Sooo. I followed all of the steps mentioned in forums here, and when I get the screen where the option to go back to 7 is, it is not there.

I thought we had 30 days after installation to do this, but it has been only 4. How do I fix this? Is there a bug somewhere? Have they stopped this option now? There is a big difference between 30 days and 4. What do I do now? Recovery disks - the
folks who configured the computers did not send them with us....... so that is not an option.

 

help to remote connect

not sure how to use both programs u 2 suggested, i need more helpful steps thanks