Windows 10: Please help me understand the cause of this critical error

Hello dear Microsoft support.Im facing some random system crashes and restarts sometimes. This critical error i see in the Windows Event Viewer:The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.-----Source: Kernel-PowerEvent ID: 41Level: CriticalUser: SYSTEMOpCode: Info-----BugcheckCode: 281BugcheckParameter1 0x2BugcheckParameter2 0xffffffffc000000dBugcheckParameter3 0xfffff

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Critical Error Popup

Hi QUENDALEWARD,

Corrupted system files may be the possible cause why you received a critical error. To provide you the accurate resolution, kindly answer the following questions:

• Have you made any recent changes prior to this issue?
• What is the exact error message you received?
• What troubleshooting steps have you done so far?

Meanwhile, I suggest that you follow the steps in this article on how to troubleshoot
Start menu.

Keep us posted if you need further assistance.

 

start menu critical error mesage

Hi Warren,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience caused, I will be glad to assist you with this.

I would suggest you to try the troubleshooting steps suggested by Ravinath P in the link below and check if it helps.

Click Here

Let us know the result, we will be glad to help if you need further assistance.

 

Critical Error

Hi,

Thanks for sharing your concern on Microsoft Community.

We understand the inconvenience caused and we will definitely help you to resolve the issue.

To assist you better, I like to know; what is the make and model of your computer?

As per your query, I suggest you to refer to the below link, where the same type of issue has been discussed. Refer to the troubleshooting steps provided by
PaulSey on August 21, 2015.

Redirecting

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.