Windows 10: Please help me; Unexpected shutdown

[COLOR=rgba30, 30, 30, 1]Hi guys,[/COLOR]



I have a AsusG750JM Running on Windows 10 Home Original OS 8.1


I've been having issues for the past month or so where my computer will randomly shutdown completely.


When I go to boot it up the first time after that shutdown it takes me into BIOS.


In some instances all I have to do is exit BIOS and it will then boot into windows normally.


However, majority of the other times, I will exit BIOS to boot into windows but the PC will continue going to BIOS, after like the 5th-10th time of exiting, I'm finally able to load windows.


I thought it was my HDD so I cloned it and am now running on SSD past week.


Didn't have the issue for the week on SSD but today April 16th about 1 1/2 hr half ago my computer shutdown while I was doing normal work, typing in Word to be precise.


Went to turn it on, same BIOS window at first, exit out of that and boot into windows normally.


Investigated the logs around the shutdown time and the relevant logs Im seeing are.


1 The previous system shutdown at 8:56:02 AM on ‎4/‎16/‎2021 was unexpected.

2The last shutdown's success status was false. The last boot's success status was true..

3 CRITICAL: The System has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


I downloaded Windbg Preview as researched and pulled my dump file located at: %SystemRoot%\MEMORY.DMP


Can you guys please help me identify what is causing my system to shutdown on its down? Please let me know if you need further info.





[COLOR=rgba30, 30, 30, 1]Microsoft R Windows Debugger Version 10.0.21306.1007 AMD64Copyright c Microsoft Corporation. All rights reserved.Loading Dump File [C:\Windows\MEMORY.DMP]Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.************* Path validation summary **************Response Time ms LocationDeferred srv*Symbol search path is: srv*Executable search path is: **************************************************************************THIS DUMP FILE IS PARTIALLY CORRUPT.KdDebuggerDataBlock is not present or unreadable.**************************************************************************Unable to read PsLoadedModuleList**************************************************************************THIS DUMP FILE IS PARTIALLY CORRUPT.KdDebuggerDataBlock is not present or unreadable.**************************************************************************KdDebuggerData.KernBase < SystemRangeStartWindows 10 Kernel Version 19041 MP 8 procs Free x64Product: WinNt, suite: TerminalServer SingleUserTS PersonalMachine Name:Kernel base = 0x00000000`00000000 PsLoadedModuleList = 0xfffff806`7242a490Debug session time: Tue Apr 6 21:31:02.944 2021 UTC - 6:00System Uptime: 0 days 7:35:46.606**************************************************************************THIS DUMP FILE IS PARTIALLY CORRUPT.KdDebuggerDataBlock is not present or unreadable.**************************************************************************Unable to read PsLoadedModuleList**************************************************************************THIS DUMP FILE IS PARTIALLY CORRUPT.KdDebuggerDataBlock is not present or unreadable.**************************************************************************KdDebuggerData.KernBase < SystemRangeStartLoading Kernel SymbolsUnable to read PsLoadedModuleListGetContextState failed, 0x80004002CS descriptor lookup failedGetContextState failed, 0x80004002GetContextState failed, 0x80004002For analysis of this file, run [/COLOR][COLOR=rgba0, 0, 255, 1]!analyze -v[/COLOR][COLOR=rgba30, 30, 30, 1]GetContextState failed, 0x80004002GetContextState failed, 0x80004002GetContextState failed, 0x80004002GetContextState failed, 0x80004002GetContextState failed, 0x80004002Unable to get current machine context, HRESULT 0x80004002GetContextState failed, 0x80004002GetContextState failed, 0x80004002GetContextState failed, 0x80004002GetContextState failed, 0x80004002Unable to get program counterfffff806`71bf5c50 ?? ???GetContextState failed, 0x80004002Unable to get current machine context, HRESULT 0x80004002[/COLOR]

:)

 

unexpected shutdown

Pavan N

the shutdown has only happened once I will take steps you suggested if it happens again thanks for your help

 

Unexpected Shutdown

Hi

Please see response to your questions below

• Did you make any changes on the computer prior to this issue?
  

No changes other than about a month ago reinstalling W10.

• What troubleshooting steps have you done so far?

Other than checking updates have successfully installed, none as not sure approach to take.

• What was the exact error code/message you have received?

No error code or message received. On the first occasion I was looking at outlook and without any warning the PC shutdown. It was almost as if it was a desktop (it is a laptop) and the power stopped. The laptop was plugged into the mains and in addition
the battery had a full a full charge.

On restarting the laptop no error message came up and I only noted a small difference in boot up, that for a short period a blue screen was displayed (not normally seen on boot up) and then the start screen appeared for me to log in.

As mentioned previously the only reference to this is from the log which in the summary states that there was an unexpected shutdown.

 

PC is Suffering Unexpected Shutdowns

Most important detail to me would be whether these shutdowns are sudden, in which case it's likely a short or PSU issue (capacitor aging maybe?) or graceful windows style shutdowns, which suggests software interference.

It could also be overheating components if it's a sudden shutdown. What are your thermals like?