Windows 10: Please help my computer black screened and is now asking for password

Hello, my computer black screened and I think it might be a virus. I turned off then back on my pc from power cord I don’t know if the hackers see my screen so I haven’t put in the password. I am scared please help me and respond quickly.

:)

 

Black Screen after Log on


Computer boots to windows log on,have no password here.After a minute on log on it go to a black screen,stays there forever. I can get to Task Manager from black Screen,lost on what to do next. Just want my Windows 10 back, not sure what caused this problem. Any Suggestion on what my next step should be?*Sad

 

Black Screen after Log on

So this is not a BSOD ? Have a Windows 10 disc or USB Flash Drive made ? How are you getting to task manager Ctrl.+Alt+Del ? Any cursor on screen ?

 

No shutting down, black screen, asking for password

Hi,

As an initial recommendation, I suggest you to check the below Microsoft Help link and check if it helps to troubleshoot the Black Screen issue.

Troubleshoot black screen problems

https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-problems

Also, I suggest you to refer the steps provided by
Yashwanth Kotakuri replied on March 16, 2016 in the below link and check if it helps:

Redirecting

Hope it helps. Revert to us with the results, will be glad to assist you.

Thank you.