Windows 10: Please Help! No option for 1920x1080 resolution on my laptop

Please help! I have my Acer E5-575G laptop, corei5, dual graphics 2gb 940mx graphics and intel 540 graphics. The native resolution i 1920x1080, but now the highest resolution option is 1366x768 after i factory reset the laptop. My OS is Windows 10 before and after the reset. I already do update both driver for Intel and Nvidia, and i also uninstall and install the driver but still no option for 1920x1080 resolution.

Thank you in advance..

:)

 

screen resolution

I have a hp laptop with windows 10 installed my screen maximum resolution is 1920x1080 but I cannot set it, and I don't even see an option for that resolution in display settings, but when I connect my pc to an external monitor everything works fine I can
set my pc resolution to 1920x1080.

why is that? please help

 

Help cant change my resolution

I have a monitor that supports HD resolution(1920x1080) and now when I have upgraded to windows 10 the max resolution is 1600x1200.If someone knows how can I change to HD resolution(1920x1080) please help!!!


This is a photo of resolutions I can choose and there is no HD(1920x1080) one!!!

Sorry for a bad english.

 

You likely need the custom driver for that make and model from Acer. Installing separate drivers for dual graphics doesn't always work out to well. Especially when they are from different manufacturers. That being said, you should have had the correct driver and resolution after doing the factory reset.

 

Hi,
If you mess about with Graphic Drivers on such Laptops which use Optimus switching you can get yourself in a bad position.
Gamers absolutely insist on keep on installing 'latest drivers' along with other Graphics driver uninstallers, it's not needed, and can cause problems.

From the factory reset position, just go to Windows updates and eventually you will get some more drivers which work. They will be installed correctly in the right order, maybe not the latest but at least they will work properly.

Some manufacturers will supply customised drivers for particular Laptop models on their support pages.

 

My laptop is AMD AMD for dual graphics, that = bonus bonus. I can get just the one driver right from AMD and it just works. Or just wait for Windows Update to install it, and again, it just works. No hair pulling etc. Dual garphics is a nice feature, when it works. Some can be a PITA to actually get working correctly though.

 

I already updated the windows and the drivers from Acer website for my specific model but still the highest resolution is 1366x768. Please help☹️

Thank you for all the reply..

 

What does device manager show for Display adapters.

 

Intel(R) HD Graphics 520
NVIDIA GeForce 940mx

I already updated this two but still the same, and my windows is updated too..

 

What does NVidia Control panel list for resolutions in Display > Change resolution.

 

1366x768 is the highest resolution.. i dont know now what to do, i do some research but still can't fix it. Please help! Thank you

 

It should have worked as intended when you did the factory reset. If you've been updating driver manually/separately from NVidia and Intel you may have to do another factory reset and start over from scratch. What does the NVidia control panel show for monitor type/model? It should show it on that same screen where you set the resolution.

 

Is there a reason you had to do a factory reset?
Your computer E5-575G-53VG | Laptops - Tech Specs & Reviews - Acer original graphics configuration is
NVIDIA® GeForce® 940MX with Full HD (1920 x 1080) resolution ComfyView
--- Disable your Intel 540 & see what happens.
--- If it's possible disable the NVIDIA® GeForce® 940MX and enable the Intel 540 and see what happens.
--- It appears to me that the computer did not originally include the Intel 540 and there might be a conflict between them.

 

@ MeAndMyComputer, a lot of laptops these days have dual "switchable" graphics. For example, on battery to save power it will run on the Intel graphics. Plugged into the Power pack it switches to the dedicated NVidia Graphics. With the proper drivers installed it all happens in the background. Most of the time you don't even notice it switching from one to the other. The trick is to get the correct drivers, especially if you have miss matched graphics like Intel and NVidia. Installing two separate drivers usually ends up with things not working the way they should. That all being said, the factory driver, that you would get if you did the factory reset should work fine. Why it didn't in this case I have no idea.

 

@MeAndMyConputer

The exact model of my laptop is Acer E5-575G-54MF.

About your advice, when i disable the Intel graphics, the choices in Windows Display Resolution is disabled (no choices at all).