Windows 10: PLEASE HELP. When I try to play a game whenever it boots up my screen goes black and I have...

PLEASE HELP. When I try to play a game whenever it boots up my screen goes black and I have to hit the windows button to see my screen. However when I try to click back on the game again the screen goes black again. It seems that when I unplug my pc and try to run the game it usually works. I don't believe it is the drivers because I have already updated them could be the issue but I doubt it. I have an ryzen 5 amd radeon rx 6400 and 8gb of ram running windows 11. Any help would be appreciated!

:)

 

Unable to play video games on Windows 10, black screen after log-in screen

Hi Natasha,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with accessing the Windows 10 operating system, we will help you with this issue.

Do let us know the following to assist you better with this issue:

• From where are you trying to play the video games (downloaded/ from website)?
• If you are playing games from website which browser are you using?
• Were you able to see any error code/ error message when the game crashes?
• Are you able log-in to your computer?

This issue might have occurred due to corrupted/ outdated display drivers.

As you see black screen while logging to the desktop, I suggest you to refer to the below Microsoft article about this issue, try the troubleshooting steps and check if it helps.

Black screen after upgrading to Windows 10

Also, I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Kindly update the status of this issue and required information, we will be happy to help you further.

 

Black Screen While Playing A Game.

Hello, My pc is experiencing a problems these 5 days, which is a 'black screen' while playing a game the whole screen goes black, and the only cure to this is to restart pc, but it still goes black when I play a game again. [behind the black screen there
is still playing the audio, and there is no cursor]. I want to find out whats the problem.

 

screen suddenly goes black

Hi Mel,

There are several reasons why your screen goes black while playing World Golf Tour on your device. It is possible that the device does not meet the system requirements needed by the game or your device drivers are not updated. To better assist you with
your concern, please provide us the following information:

• On which device are you trying to play the game?
• Have you made any changes to your device prior to the issue?
• Were you able to play the game on the same device before?