Windows 10: Please I forgot my password cloud drive from my android, I tried to reset it but it doesn't...

Please I forgot my password cloud drive from my android, I tried to reset it but it doesn't work, can someone help

:)

 

Upgrade to windows 10. Current password doesn t work

Hi,

Thank you for posting your query in Microsoft Community.

Sorry for the inconvenience caused. I will assist you with this.

Please let us know

• Are you logged in with a local account or Microsoft account?
• Have you tried typing the password with On-Screen keyboard?

I would suggest you to try the following steps and check if it helps.

Step 1: On-Screen Keyboard

You may use the accessibility options to pop open a on-screen keyboard and type the password from there to make sure you are typing the correct password.

If the issue persists,

Step 2:

If you see your email address listed there, it must be a Microsoft account. You will be able to reset the password and log in if your PC is connected to internet.

Refer,

I can't sign in to my Microsoft account - Microsoft Support

Hope this information was helpful.

 

How to reset Windwos 8 Password?

Change or reset your password - Microsoft Support

• If you've forgotten your Windows password, there are several ways to retrieve or reset it:
  • If your PC is on a domain, your system administrator must reset your password.
  • If you're using a Microsoft account, you can reset your password online. ...
  • If you're using a local account, use your password hint as a reminder.

 

forgot password

Hi Tom,

Thank you for contacting Microsoft community.

• Are you using Microsoft account or local account for logging in the computer?

I suggest you to follow steps from the below article “What to do if you forget your Windows password” and check if it helps.

http://windows.microsoft.com/en-us/windows/what-do-forget-windows-password#1TC=windows-10

You may also refer to the below article.

http://windows.microsoft.com/en-US/windows-live/account-reset-password-forgot-faq

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.