Windows 10: Please resolve auto mute on Photos video playback.

Hi,Can you please give us an update for the auto mute on Photos video playback. This is incredibly annoying and has been a known issue to you for at least the best part of a year. It doesn't seem like it would be hard to fix or at least give users an option. It was not like this on previous version. Please resolve this issue.

:)

 

Video playback problems

Hi Davis,

Based on the information that you have provided, this could be related to incorrect configuration or corrupted device drivers. We recommend that you run the Video Playback troubleshooter by following the steps below and check if it helps:

Method: Run the Video Playback troubleshooter

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Video Playback.
• Follow the on-screen instructions to run the troubleshooter.

We are eager on getting this resolved for you; we will wait for your feedback.

 

video playback freeze for a split second with a buzzing sound about every 20 to 30 seconds

Hi Andrew,

Thank you for posting your query on Microsoft Community.

We regret the inconvenience caused to you. We will be glad to assist you with this issue.

Before we proceed, we require more information to assist you better.

• Which application you are using to play the video?
• What is the format of the videos you are trying to play?
• Does this happens with all other videos as well?

This issue might be due to outdated or corrupted graphic card drivers. Let's try the below steps and check if it helps:

Step 1: Run Video Playback Troubleshooter.

I suggest you to run the Video Playback
Troubleshooter. Follow these steps to run
Video Playback troubleshooter:

• Type troubleshooting in the search bar and select it.
• Select View all on the top left corner.
• Click Video Playback
  troubleshooter.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

Step 2: Also, I suggest you to update your graphic card drivers.

I suggest you to update graphic drivers and check if it helps. Follow the steps given below.

• 
  Press Windows key + X key and click on
  Device manager.
  
• 
  Search for Display Adapters.
  
• 
  Right-click on the graphics
  card and click on Update driver software.
  

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.

 

window 10 video playback trouble

Hi David,

We appreciate you for being part of Windows 10.

Before proceeding, we need whether you play the video from the website/Movies and TV app?

I suggest you to run the video playback troubleshooter and check if it resolves the issue. Follow the below steps.

• 
  Press Windows + X keys on the keyboard and select
  Control Panel
  
• 
  Type Troubleshooting in the search bar on the
  Control Panel.
  
• 
  Click on Hardware and devices under
  Troubleshoot computer problems.
  
• 
  Click on Video playback under Windows.
  
• 
  Click on Advanced on the Video playback dialog box and click on
  Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the Video playback troubleshooter.
  

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.