Windows 10: Please someone help me- I am listed as a child, and I am the parent, and am unable to edit...

Please someone help me- I am listed as a child, and I am the parent, and am unable to edit my DOB- I am having no luck with MS Chat help. I have 2 people listed in Family, somehow, and both are me. The parent account somehow has the wrong DOB and I cannot edit. I just want to delete the child, and make myself the parent, which I am, Really frustrating. I was directed to look at the Manage account screen, and that was not helpful.

:)

 

Childs PC and Parental PIN

Hi Darren Harrison，

Welcome to Microsoft Community.

To make sure, I suggest you refer to the steps below to check if a PIN has been added to the parental control settings：

1. Open "Control Panel": You can type "Control Panel" in the Windows search bar and select the corresponding result to open the Control Panel.
   
2. Access the Parental Controls settings: In the Control Panel, locate and click on "User Accounts and Family Safety."
   
3. Choose the Parental Controls settings: On the Parental Controls page, find the account of the child you want to make changes to and click on it.
   
4. Modify the Parental Controls settings: In the Parental Controls settings page, you should be able to find the option to "Change Parental Control Settings" or a similar option. Click on it, and you may need to enter the administrator password for verification.
   

You are right about one thing. If your child's PC has not been logged into your account, there is indeed no option to change the PIN in the system's account settings.

I want to check with you if you have used the Microsoft Family app on your phone?

There are also settings for child accounts on the app, maybe you can find the settings on the app.

Finally, there is another possibility, please check whether your Microsoft account (parent account) has set a PIN or turned on two-factor authentication, and if so, please temporarily close them.

Turning two-step verification on or off for your Microsoft account

Please feel free to let me know if you have any further updates, thank you.

Best regards

Manson | Microsoft Community Support Specialist

 

Need help changing DOB on child account

Hi Robert,

If the birth date on a Microsoft account says that it belongs to a child, there are different steps to take in regions such as the United States of America and the Republic of Korea, and other regions that regulate what children can do online. Here is what
to do when you are a parent trying to change your child's birth date:

• Using the parent's Microsoft account, sign in to your
  Family page on the Microsoft account website.
• Select Manage my child's profile info.
• For the child’s account that you want to change, select Edit this child's personal info and then follow the instructions.

For additional help, you may find the instructions to this question by following the links below:

• Change the birthdate on your Microsoft account
• Age verification for parental consent

In the meantime, try removing the account from the family list, then add them back as an adult. Refer to this
link on how to remove members from Microsoft Family.

Let us know if you need further help.

 

How do i change the DOB (date of birth/birthdate) for a child account through the parent account? How do you do Option 3?

Hi,

If the birth date on a Microsoft account says that it belongs to a child, there are different steps to take in regions such as the United States of America and the Republic of Korea, and other regions that regulate what children can do online. Here is what
to do when you are a parent trying to change your child's birth date:

• Using the parent's Microsoft account, sign in to your
  Family page on the Microsoft account website.
• Select Manage my child's profile info.
• For the child’s account that you want to change, select Edit this child's personal info and then follow the instructions.

For additional help, you may find the instructions to this question by following the links below:

• Change the birthdate on your Microsoft account
• Age verification for parental consent

Regards.