Windows 10: Please tell me how to receive a refund for item not shipped

Hi,I order "JBL LIVE 100 In-Ear Headphones" $39.95 order number 9670180562 from the Microsoft store on June 30, 2021, but they were never shipped to me.The last tracking message I got said "Delivery failed - processing refund. Refund will be issued within 4-7 business days." but I never received a refund. There is no option for me to request a refund in "Order History" I've tried for months to contact a human at Microsoft but it's literally impossible via chat, email for phone# so I'm hoping this question will finally result in my refund.

:)

 

Product did not ship.

I placed an order on 12/19/17, and the tracking number shows the label was created but the item never shipped. Why has this issue been escalated 4 times but no one has contacted me, and the product still has not been shipped, and my refund request was denied?
I feel like I was robbed! Any suggestions on who to contact?

Moved from: [Windows Insider Program / Gaming on Insider Preview]

 

Digital Refund time

Hi Justin

According to Microsoft's refund page:

When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges. Refunds are generally processed within 3–5 business days after we receive your item and find it eligible for a return. Refunds are applied to the
original payment option.

See for more information about getting the status of your refund:

https://support.microsoft.com/en-us/help/4026286