Windows 10: PnP USB Audio Device Install Fails - "Unavailable Driver"

Trying to install this device on my PC.
Sabrent USB External Stereo Sound Adapter for Windows and Mac. Model AU-MMSA. It's supposed to be Plug and Play No Drivers Needed.

PC is a Dell Optiplex 7040 running Win 10 Pro, ver. 1909 Build 18363.592

Multiple attempts to install and use have failed. Windows Device Manager says driver unavailable. BUT, the required drivers and DLLs ARE present on the machine. I have deleted the device in device manager and re-attempted install several times, same failure. Ive tried ALL of the PCs USB ports, same failure.

I tried Device Manager update/find a driver but that failed too with driver unavailable.

The USB device works perfectly in my laptop, Dell Latitude E5550, Win 10 Pro, ver 1909, build 18363.657

By looking at the USB devices properties in the working machine (see screenshot), I verified that the devices driver files and DLLs ARE present in the non-working machines Sys32 and Sys32/Drivers folders.

The manufacturer does not supply any drivers. Device works ok on one Windows 10 machine but not on the other because Windows USB PnP drivers do not get loaded.

If it means anything, the USB device in the non-working machine shows up in device managers other devices vs. Sound, video and game controllers as in the working machine.

It would seem to me there is an issue with the Windows 10 install routine on the desktop that is not correctly identifying the connected USB PnP device and load the correct (any) driver.

Don't know if it's helpful but this is from the event viewer:

From event viewer:

~~~~~
Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 10/5/2020 2:21:16 PM
Event ID: 400
Task Category: None
Level: Information
Keywords:
User: SYSTEM
Computer: Ken-Desktop
Description:
Device USB\VID_0D8C&PID_0014&MI_00\7&1168748c&0&0000 was configured.

Driver Name: null
Class Guid: {00000000-0000-0000-0000-000000000000}
Driver Date:
Driver Version:
Driver Provider:
Driver Section:
Driver Rank: 0x0
Matching Device Id:
Outranked Drivers:
Device Updated: false
Parent Device: USB\VID_0D8C&PID_0014\6&d666e98&0&3
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />
<EventID>400</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2020-10-05T18:21:16.455628000Z" />
<EventRecordID>679</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="6872" />
<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
<Computer>Ken-Desktop</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DeviceInstanceId">USB\VID_0D8C&amp;PID_0014&amp;MI_00\7&amp;1168748c&amp;0&amp;0000</Data>
<Data Name="DriverName">null</Data>
<Data Name="ClassGuid">{00000000-0000-0000-0000-000000000000}</Data>
<Data Name="DriverDate">
</Data>
<Data Name="DriverVersion">
</Data>
<Data Name="DriverProvider">
</Data>
<Data Name="DriverInbox">false</Data>
<Data Name="DriverSection">
</Data>
<Data Name="DriverRank">0x0</Data>
<Data Name="MatchingDeviceId">
</Data>
<Data Name="OutrankedDrivers">
</Data>
<Data Name="DeviceUpdated">false</Data>
<Data Name="Status">0x0</Data>
<Data Name="ParentDeviceInstanceId">USB\VID_0D8C&amp;PID_0014\6&amp;d666e98&amp;0&amp;3</Data>
</EventData>
</Event>

~~~~
Also from event viewer, source: device setup manager: "The DSM service was delayed by 55 seconds for a driver query/download/install on device 'USB\VID_0D8C&PID_0014&MI_00\6&1BF409F&0&0000'

Attaching a few screenshot error messages from Device Manager







Sure hope someone here can help.

Thanks, Ken

:)

 

USB Audio Codec Driver

After following all these steps, my usb audio device still does not work. In Settings > Connected devices it list USB Audio Codec Driver is unavailable.

 

Undetected/Missing drivers for USB PnP Audio Device.

Ah yes, the model is CM7000 by Vankyo.

When it's plugged into another device it comes up under Audio devices as Speaker Usb (PnP audio device).

It has a external 7.1 dolby sound card, and that's what my computer is failing to recognize.

 

USB PnP not working

This is a Windows 7 desktop system upgraded to Windows 10

Everything worked ok in Windows 7 but upgrading to Windows 10 has stopped a USB Plantronics sound adapter from working - settings shows USB PnP Sound Device Driver Unavailable.

OK, I thought, this is a fairly old USB sound stick so no problem I'll buy a new one. A new usb sound device was purchased and I got exactly the same problem.

A call to Microsoft Support failed to really get to the route of the problem but installing Windows 7 drivers for the new sound device worked ok. They suggested that the sound device didn't support Windows 10...

This is a 64 bit AMD processor system. I thought I'd check both the Plantronics USB Device & the new one on a Windows 10 laptop (also 64 bit AMD) They both worked fine!

More calls to Microsoft support with some pretty sketchy results... still no USB PnP drivers working on this system. OK, I thought let me buy some more USB audio devices, perhaps it is a problem. This time going for ones where the suppliers assured me they
worked with Windows 10 and were supported by Windows 10 and the USB PnP driver.

I now have 5 USB sound devices! All work fine on the laptop and none work on this desktop system - all showing the same error:

Setting: USB PnP Sound Driver Unavailable

Device Manager: Driver not installed. Clicking the Update Driver button fails to find any drivers

I've spoken to several Microsoft tech support people (although I have to say most of them didn't really seem very knowledgeable) & they've run through all the normal things, troubleshooters etc. but found nothing wrong just saying the device doesn't support
Windows 10.

Clearly the devices do work under Windows 10 and are all supported by the generic USB PnP driver - they work on the laptop ok. All the hardware must work ok on the desktop system because if you install Windows 7/8 drivers everything works ok.

This would seem to be an issue with USB PnP drivers specific to this desktop system...

Any suggestions gratefully received!