Windows 10: Pointer (mouse or trackpad) never falters, clicks and keystrokes do

Hello there,

I installed a clean version of Win 10 Pro 1909 on a HP laptop EliteBook 8770W. At the same time, I replaced the HDD with a new Samsung EVO 860 SSD. Most drivers came with Win 10, the rest from several HP sites. The wireless mouse is a plain Logitech M325.

Every time I'm trying to do something, I'm randomly interrupted. Let's say I need to move some windows around: I set the pointer on the window, then click and drag it. But the click doesn't register and the focus stays set where it was. If I used the mouse, just clicking with the pad gets the mouse working again. And vice versa.

Now, I want to rename a file: click click to select, then type another name. Right? Not always. Sometimes keystrokes don't work and/or are interpreted as KBD shortcuts to lauch some app (Mostly Cortana).

I successfully tested the KBD with an HP tool, where you have to type successively on each key. Some keystrokes randomly did not work, sometimes once only, or several times in a row. I noticed that when a keystroke was not working, a symbol shows above the pointer to disappear with the next working stroke: 2 opposite arrowheads separated by a dot inside a circle, what you get when pressing a mouse middle button.

So the physical equipment is working (the mouse was tested on another machine). The issue seems to lay with the interrupts handling.

I tried reinstalling Windows to no avail.

Windows is up to date, Device Manager shows no ! and all drivers have been checked for new versions. All HID, mouse & KBD drivers are from Microsoft, except one from Logithech and one from HP.

Thank you.

:)

 

Pointer (mouse or trackpad) never falters, clicks and keystrokes do

Hello there,

I installed a clean version of Win 10 Pro 1909 on a HP laptop EliteBook 8770W. At the same time, I replaced the HDD with a new Samsung EVO 860 SSD. Most drivers came with Win 10, the rest from several HP sites. The wireless mouse is a plain Logitech M325.

Every time I'm trying to do something, I'm randomly interrupted. Let's say I need to move some windows around: I set the pointer on the window, then click and drag it. But the click doesn't register and the focus stays set where it was. If I used the mouse, just clicking with the pad gets the mouse working again. And vice versa.

Now, I want to rename a file: click click to select, then type another name. Right? Not always. Sometimes keystrokes don't work and/or are interpreted as KBD shortcuts to lauch some app (Mostly Cortana).

I successfully tested the KBD with an HP tool, where you have to type successively on each key. Some keystrokes randomly did not work, sometimes once only, or several times in a row. I noticed that when a keystroke was not working, a symbol shows above the pointer to disappear with the next working stroke: 2 opposite arrowheads separated by a dot inside a circle, what you get when pressing a mouse middle button.

So the physical equipment is working (the mouse was tested on another machine). The issue seems to lay with the interrupts handling.

I tried reinstalling Windows to no avail.

Windows is up to date, Device Manager shows no ! and all drivers have been checked for new versions. All HID, mouse & KBD drivers are from Microsoft, except one from Logithech and one from HP.

Thank you.

 

Pointer (mouse or trackpad) never falters, clicks and keystrokes do

Hi,

- that doesn't sound like a successful test ??

Did Win 10 not provide all the drivers needed? Why did you have to search for them?

This PC seems to date from 2013: it appears to have limited support for Win 10:
https://support.hp.com/gb-en/drivers...tation/5257511

The latest BIOS appears to be May 2019 - is this up to date? Drivers appear complete for Win 8
https://support.hp.com/gb-en/drivers...tation/5257511


History: (most posters omit this)
* Which build of Win 10 was running before you did a clean install?
* Were you previously running 32 bit Windows and now 64 bit, or the same?
* What led you to wanting to do a clean install- were you experiencing particular issues?

Suggest you make a comparison when
a. in Safe Mode
b. booted from a live boot disk

e.g.
Bob.Omb's Modified Win10PEx64 - Best Rescue Disk 2018
Toolkit Item: Kyhi’s Rescue Disk – Win10.Guru

 

Mouse Pointer

Hi,

You can customize your mouse in a variety of ways in Windows. To change how your mouse pointer looks, you can follow the steps below:

• Right-click on the Start menu, then click Control Panel.
• Select Mouse, then go to the Pointers tab.
  
• Select the pointer you prefer from the drop-down list, click
  Apply > OK.

If you want to use a pointer that is not on the list, you can download it online. After that, go to Control Panel > Mouse > Pointers tab again, then click
Browse.

Update us if it addressed your issue.