Windows 10: Poor audio output from bluetooth device

Hello,

there seems to be a problem with the Bluetooth driver in the laptop. Seeing that for every wireless headphones/earphones connected to my laptop the audio output quality is poor whereas when I connect the same gadgets on other devices the sound quality is normal.

I tried uninstalling the Bluetooth driver completely from the device manager multiple times but the problem remained the same.



thank you in advance.

:)

 

No audio output device

Hello!
I have a common problem: my Windows 10 has No Audio Output Device.
System configuration:

• Lenovo Legion Y520-15IKBN (laptop)
• Windows 10 Pro, version 1909, build 18363.535;
• Current updates;

Device manager shows these audio devices:

• High Definition Audio Device (driver version 10.0.18362.356)
• Intel Display Audio (10.27.0.6)
• ASUS Xonar U3 (10.0.8.2164)

i.e. the problem persists even with an external (USB) audio device, recognized by the system.

I performed a sanity check on this issue. Sound works when I boot into Ubuntu live. Therefore, it is not a hardware problem, and is indeed a Windows problem.

Solutions that have not worked so far:

1. Audio troubleshooter (issues found: check audio device, nothing else)
2. Rolling back drivers
3. Uninstalling audio devices
4. Uninstalling any audio-related devices, incl. the likes of bluetooth speakers
5. Updating audio drivers (from both built-in drivers and from manufacturer's site)
6. Installing a generic audio device (installing a generic USB audio device does not succeed, and installing a generic Realtek device resulted in a BSOD)

Do you have any ideas for fixing this?

 

No Audio Output Device is Installed

Hi,

You will need to select Windows 8 from the drop down list while installing the driver in compatibility mode.

I would suggest you to try setting the speaker as default audio output by following the steps below and check if it helps.

1. Right click on the sound icon on the right bottom corner of the taskbar.

2. Select "playback devices".

3. If "speaker" is not set as the default device, highlight it and click "set as default".

5. Save the changes.

Let us know the result.

 

Poor audio quality from Bluetooth headphones

Hello Caleb,



Thank you for writing to Microsoft Community Forums.

1. Since when are you facing this issue?
   
2. Are you aware of any changes being made on the PC?
   
3. What is the make and model of the PC?
   

I suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Run the troubleshooter for Bluetooth.

1. Go to Settings > Updates & Security > Troubleshoot.
   
2. Under Find and fix other problems click on
   Bluetooth.
   
3. Follow the instructions on the troubleshooter.
   

Method 2:



Try updating the Bluetooth drivers. Refer the article to

update drivers in Windows 10.



Also, you can refer the article by Bose on
poor sound quality from a Bluetooth device and

optimizing audio.



Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.



Regards,

Prakhar Khare

Microsoft Community – Moderator