Windows 10: poor audio quality on calls phone link

hi, trying to trouble shoot a problem im having with phone link on windows 11 connecting to my iphone. connection is fine lets me see, send and recive messages lets me make and recieve calls. all audio setting on my headphones and microphone are fine on pc. but when i make a call on the pc through phone link i cant make out a single word being dsaid and it sounds like a chipmunk talking very high pitched any advice would be grateful. thank you

:)

 

Recipients of my phone calls via phone link complain that the sound is poor quality.

The recipients of my phone calls via phone link complain that the sound is poor quality.

I am on a new Lenovo Thinkpad with Windows 11 Pro and a Samsung Galaxy Note 9 phone.

How can I improve call quality ?

 

Poor On Call Audio Quality issue

Hi guys,



Im aware everyone has issues while listening to music via the headphones as i have that too. Thats something i can live with.



However, what i cant live it is poor on call quality issues without the headphones. The other person on the call doesnt sound all that loud, clear n crisp to me. I keep having to press the phone more towards my ear to hear them louder and better.
Its sub par. Its worse than any phone ive used.



I just switched from an iPhone to this and im very dissappointed.



NOKIA PLEASE FIX THESE AUDIO QUALITY ISSUES!!! This needs more addressing than the battery issues..

 

Recipients of my phone calls via phone link complain that the sound is poor quality.

Dear Jeff,

Welcome to the Microsoft Community



While Phone Link doesn't encompass intricate setup items necessitating specific optimization, there are several pivotal factors impacting call quality that merit attention. I would like to share a few considerations with you:

1. Bluetooth Interference: It's essential to verify whether your computer is concurrently connected to additional Bluetooth devices alongside the phone. The presence of multiple Bluetooth devices may result in signal interference, potentially compromising call quality. Temporarily removing these devices can help discern if they contribute to the issue.
   
2. Microphone Evaluation: Experimenting with alternative microphones can offer insights into potential improvements in call quality. Testing a different microphone might provide valuable information regarding the source of the sound quality concerns.
   
3. Software Alternatives: Exploring alternative software for call management can be insightful in determining if the observed sound quality issues are specific to the current software setup.
   

I trust that these suggestions will assist you in troubleshooting the sound quality matter. Should there be any developments or new insights regarding this issue, please don't hesitate to share them in your response.

Warm regards,

Martin | Microsoft Community Support Specialist