Windows 10: Poor audio quality stutters and cut outs on WIRED headphones

I have a set of astro a40s. Anytime I get a call the audio quality is horrible. It makes this function of phone link unusable.

:)

 

Poor audio quality in Sony mdr zx330bt Headphone

A:

1 I've been facing this issue since I've connected these to my computer

2 No, Not really

Method one didn't work

Method two didn't work as the headphones don't have drivers...

"I also suggest you to follow the article Low sound quality and Sound
from the Bluetooth headphones/speakers cuts or noise occurs, and check if that helps."

I read those but none of them helped

I have used these with other devices (other computer, laptop,mobile devices etc...) and the audio quality is good

I hope to speak to you soon,

David P

 

Poor audio quality from Bluetooth headphones

Hello Caleb,



Thank you for writing to Microsoft Community Forums.

1. Since when are you facing this issue?
   
2. Are you aware of any changes being made on the PC?
   
3. What is the make and model of the PC?
   

I suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Run the troubleshooter for Bluetooth.

1. Go to Settings > Updates & Security > Troubleshoot.
   
2. Under Find and fix other problems click on
   Bluetooth.
   
3. Follow the instructions on the troubleshooter.
   

Method 2:



Try updating the Bluetooth drivers. Refer the article to

update drivers in Windows 10.



Also, you can refer the article by Bose on
poor sound quality from a Bluetooth device and

optimizing audio.



Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Poor audio quality in Sony mdr zx330bt Headphone

Hi,



Thank you for posting your concern on Microsoft Answer Community

1. Since when are you facing this issue?
   
2. Are you aware of any major updates that were installed recently?
   

I understand that it can get difficult if the sound are not working as expected. However, we can go ahead and try few steps to see if we can resolve this issue.



Method 1: Run the audio troubleshooter.



To run the troubleshooter, select the Start button, type
audio troubleshooter in the search box, select
Find and fix audio playback problems from the list of results, and then select
Next.



Method 2: un-installing and Installing Driver.

1. Right Click on Start, Select Device Manager.
2. Find and double-click the category of device whose driver you wish to uninstall.
3. Right-click the device, and click Uninstall.
4. Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.
5. After the uninstallation is complete, reboot your computer.

I also suggest you to install any pending updates on the pc to check if that helps. Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.





I also suggest you to follow the article
Low sound quality and
Sound from the Bluetooth headphones/speakers cuts or noise occurs, and check if that helps.





We await your response.



Regards,