Windows 10: Pop up error message while playing a particular game on facebook

Every time I play a particular game on facebook a "screeching" error message pops up saying that all my files will be deleted if I don't update Windows software. Is anyone else getting this message and how did you fix the problem?

:)

 

I keep getting not responding messages

This may be an isolated case whenever you play this certain game on Facebook. We suggest you to optimize your browser to boost its performance. To give you the steps on how to optimize a browser, kindly answer the follow up questions below:

• What type of browser and its version are you using?
• Aside from getting this message while playing Hearts Plus game on Facebook, does this message appear when you try to play other games on Facebook?

Looking forward for your response.

 

Scrabble fail to load properly playing through facebook....

Hi Dai,

This issue might have occurred because of browser cache and temporary files. Follow the steps below and check if that helps.

Please answer these questions to assist you better.

• Do you get any error message?
• Is the issue specific to Scrabble?
• Have you tried playing Scrabble through Facebook app?

I suggest you to try using Facebook app and play Scrabble check if you face issue while loading the game. Also try resetting Microsoft Edge.

Resetting Microsoft Edge will clear Cache cookies and browsing history etc. Refer the steps below to reset Edge.

Steps:-

• • • • 
        First of all launch Microsoft Edge Browser.
        
      • 
        After that click on “More action” option which is visible at top right side of the browser and you will see
        “Settings” option.
        
      • 
        Under “Settings” scroll down and you will see a button “Choose what to clear”
        under “Clear browsing data” option.
        
      • 
        Once you click on this option you will see list of feature like
        

• Browsing History
• Cookies and saved website data
• Cached data and file
• Download history
• Form data
• Password.

Do let us know if the issue related to game Scrabble resolves by the above steps. so that we can assist you better.

Thank you.

 

BSOD When playing games

Hi Jackson,

Thank you for contacting Microsoft Community.

Please share the information requested below:

• Does the BSOD occur while playing a particular game?
• Is the game downloaded from Windows Store?

I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

• Press Windows key + X, select Device Manager.
• Expand Display Adapters.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update.

Refer the link below for more information:

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Hope this helps. Keep us posted on the status for further assistance.