Windows 10: popup asking me to call windows? now asking me to restore computer

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tech/IT help please? so my mom went to a legit website unless she mistyped it, then a popup came up, saying system had a virus and to call windows with a phone #. we did & he said we hv ransomware *i don't think we have it though, didn't fit with what i googled* & he said we have to pay $199.99 to fix & then another amount for 1 yr security b/c i don't think we have anything installed. my dad said restart the computer b/c it was a scam. unfortunately that was on speaker before we hung up with guy. once we restarted the computer, it was asking for a password, but that screen didn't look familiar. eventually it got to where we are now, which is asking us to restore the computer. the yelp IT guy we used before said he wouldn't click it & then mentioned it's his off day today

:)

 

WinPhone7 Keeps asking me to restore to previous version

Hi TwigX,



The issue you're describing sounds like it is most likely an issue with the phone itself that may require replacement. If the phone won't boot up at all the only thing we can try is to perform a factory reset by holding both the volume up and down buttons
while the phone restarts. The factory reset does wipe the phone.



If a hard reset doesn't help resolve the issue you will want to see what sort of exchange can be done by your cellular provider or HTC.



Regards,

 

WinPhone7 Keeps asking me to restore to previous version

I'm currently in a e-mail conversation with someone over at HTC, seems to be they shut for the weekend but I have also tried the Factory Reset via Hardware and that doesn't work so I believe it will have to be a replacement

 

You have downloaded Ransomware:
Try these things: How to rescue your PC from ransomware | PCWorld

 

You have not downloaded any ransomware. You simply mistyped an URL and visited an ordinary and completely harmless "scareware" site that attempted to sell you a piece of completely unnecessary "protection software". Apparently you did not buy that software, which is good, since it is indeed a scam. (Why did you even call them?)

End of story.

Unlikely. But if you want help, you need to provide more precise and useful information about that screen instead of that "didn't look familiar".

 

my mom did initially, but i should hv wised up, which i didn't.
sorry. didn't take a picture, but luckily it popped up again. it's asking for a "startup password"

 

I had that scare with my Windows XP visited website and browser window was locked and BIG TITLES FBI was going to haul me to court now i am not a native of the US but i believe FBI only handles internal affairs so was a hoax ofc, prob was what got installed using a flash applet or was it the temp browser files can't remember anymore, but i was also looked out can't remember how i got rid of it but on Windows 10 that should not be possible so can you explain some more

 

that looks like the old screensaver hoax anyone remember how that trick worked, i swear it looks like the Windows 7 screensaver password hoax you could unlock by doing something, but can't remember what it was, have you installed any software or let anyone from the web access your pc remotely

 

i'm pretty sure this is windows 10 *chance i could be wrong* but yes when we talked to the phone guy, gave remote access. STUPID. I know

 

quick question why have you named the image like that seems error would do *Biggrin or virus but given it a 25 number name seems a bit much

 

Yes that was not very vise, but now you know better
i can only recommend 1 thing and i think the others agree FORMAT the whole drive reinstall Windows i would not trust a antivirus software getting everything
*Biggrin

 

lol that was the default. i'm lazy. yeah so i'm not real technical so the whole format the drive = me ?? >.< HELP

 

My guess is every action you perform visiting online banking, typing in passwords and so on EVERYTHING gets logged so i would format the drive.

 

It looks like a possible syskey the guy used to lock you out of your computer. I would not try to startup again.