Windows 10: Portable USB SSD not showing up in device or disk manager

Hi everybody,I'm having an issue with a usb drive portable ssd, 1TB Philips not mounting.* When the drive is inserted in the usb port, there is no notification sound or popup message of windows recognizing a new device.* After the drive has been inserted, not only does it not show up in file explorer, it also does not show up in disk manager or device manager.* Behaviour is the same whether it is plugged in after windows login or before boot.* Drive itself is not faulty as it is mounted correctly when connecting it to an android phone or to my car.How could i go about troubleshooting thi

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external hard drive showing up in device management but not disk management

Hi,

I recently tried to use a brand new Seagate 2TB External HD, but it is not showing up. It initially showed up, but after I tried reformatting it to exFAT32, it disappeared from the disk management list.

I then tried:

• refreshing the disk management list,
• inserting into a different USB port,
• re-starting my computer, and
• uninstalling the device from device manager/letting it refresh,

I still can't see it. There is no yellow error in the USB controller list.

I'm on Windows 10.

Intel i5-3317U @ 1.7GHz

Any suggestions? Thanks!

 

SSD not being shown in disk management

Hello,

We need to do further investigation on your concern so that we can identify the cause of the issue:

• Have you tried connecting it to a different USB port?
• Have you checked if the SSD is visible in Device Manager? Follow these steps to verify if it is visible in Device Manager:
  
  • Right-click on Start and click-on Device Manager.
  • Click-on the Disk drive and check if it is there.
  • If it is visible, try to check if you can update its driver.

Let us know how it goes.

Regards.

 

Portable Devices in Device Manager

When I go into Device Manager, click 'view', and check show hidden devices, I find portable devices that lists 20+ devices. Just looking at them tells me it occurs when I plug in a USB thumbdrive. My question is it okay to delete all of them? Is there an app or a cleanup function that's supposed to clean these up?